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Premier Networx · 1 month ago

Information Technology System Engineer

Augusta, GA

Full-time

Onsite

Senior Level

5+ years exp

Premier Networx is a growing managed service provider focused on delivering proactive IT support to SMB clients in the Augusta area. They are seeking a Senior Systems Engineer who will be responsible for designing and implementing IT solutions, maintaining network environments, and ensuring exceptional client service. The role requires strong technical skills in networking and server technologies, along with excellent communication abilities to manage client expectations effectively.

Cyber SecurityInformation ServicesInformation TechnologySecurityTelecommunications

Responsibilities

Establish network environments by designing system configurations, directing system installation, and defining, documenting, and enforcing system standards

Design and implement new solutions and improve existing infrastructure

Service, configure, install, and maintain customers' IT equipment (Windows servers, workstations, routers, switches, AD, GPO, VPN, DNS, DHCP, VLAN, WAN, etc.)

Manage and maintain Windows servers, routers, firewalls, wireless devices, switches, and other networking equipment

Configuring, installing, and troubleshooting: Windows server and workstation operating system (Win 8, 10, 11, 2012, 2016 & 2019); firewalls, managed switches, routers, WIFI systems; O365 suite. AD and its functions (Users/Groups, NTFS permissions, GP), MS SQL Server 2008 and higher. Networking: switches, routers, servers, cables, firewalls, LAN/WAN, TCP/IP, DNS, UDP, latency, VoIP, QoS

Working knowledge of either or both Microsoft Azure or Amazon AWS

Working knowledge of M365 components such as Exchange Online, Teams, SharePoint, Intune, Security & Compliance, and ATP

Other related duties as assigned by management

DAILY time entry accounting for at least 9 hours in the form of Resolution Notes in Service Tickets

Regular and timely completion of Minimum Documentation Standards for each client

Execution and conclusion of projects on-time and/or successful management of client expectations when targets cannot be met

Good communication with Account Managers and Management with regards to events and changes transpiring at client sites

Ability to communicate with client at all levels from end users, IT personnel and CxO’s and to understand business issues in context of IT issues

Takes ownership of tasks and follows through to ensure complete resolution

Takes a personal interest in, and responsibility for, quality of work they perform or are associated with

Ability to pay close attention to detail while performing technically detailed tasks

Ability to deal effectively with stressful situations

Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members

Ability to provide accurate time estimates for how long a task will take

Understands that the success of individuals is measured by the success of their teams

Qualification

Windows SystemsMicrosoft ADAzureO365NetworkingMicrosoft SQL ServerFirewall TechnologiesVMwareOffice 365 AdministrationProject PlanningVersatilityPrior MSP ExperienceTechnical ExpertiseClient CommunicationCommunicationProblem-Solving SkillsOrganizational SkillsAttention to DetailFlexibilityTime Management