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BNY · 2 weeks ago

Vice President, Client Service (Corporate Trust - CLO/Structured Finance/Loans)

Houston, TX

Full-time

Onsite

Mid, Senior Level

7+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Vice President, Client Service to join their Structured Debt Client Platform team, where the role involves resolving complex client issues, leading support teams, and enhancing client experiences.

Financial Services

Responsibilities

Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY

Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed

Applies advanced problem-solving skills, judgement, and experience to analyze information

Uses developed communication skills to deliver high quality service to a specialized client base

Provides key individuals at assigned clients information related to BNY products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY services and offerings

Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY

Resolves the most complex or non-routine client issues or inquires, as needed

Uses in-depth knowledge of client issues and needs to contribute to business development efforts

Uses broad understanding of BNY products and services to best propose expanded offerings to clients for front office consideration

Leads and participates in internal activities and initiatives designed to improve the client experience

Uses knowledge of client services best practices and BNY client needs to help develop process improvements

Provides guidance to less experienced team members

Supports multiple, complex client accounts

Qualification

Client Service OperationsCorporate TrustCLO/CDOAnalytical SkillsFinance/AccountingCompliance/ReportingReconciliationSOLVASCommunication SkillsInterpersonal SkillsProblem-Solving Skills