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JVS Boston · 1 month ago

IT Helpdesk & Support Specialist

Boston, MA

Full-time

Onsite

Entry, Mid Level

2+ years exp

JVS Boston is a mission-driven nonprofit organization that helps individuals from diverse backgrounds gain the skills and resources needed to find employment and build meaningful careers. They are seeking a reliable and technically proficient IT Helpdesk & Support Specialist to provide day-to-day IT support in a Windows-based environment, ensuring that staff and participants have reliable access to technology and systems.

Career PlanningSkill AssessmentVocational Education

Responsibilities

Provide Tier 1 and Tier 2 technical support to staff through desk-side, phone, and remote assistance

Troubleshoot Windows 10/11 laptops, desktops, mobile devices, printers, and peripherals

Support and troubleshoot Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint)

Zoom: meetings, webinar setup, and integration troubleshooting

RingCentral: VoIP phone support, desktop/mobile app troubleshooting, voicemail setup

DocuSign: account access, document routing, and user training

Verkada: user access management, camera/system connectivity

Microsoft Teams: meetings, collaboration, and training support

Perform new user setup including account creation, workstation prep, and peripheral configuration

Manage user accounts in Active Directory and Microsoft 365 (account provisioning, password resets, permissions)

Support software installation, patching, license management, and device imaging

Assist with Mobile Device Management (MDM) where applicable

Troubleshoot network connectivity issues (Wi-Fi, DHCP, DNS, and Ethernet)

Collaborate with senior IT staff on infrastructure projects and system upgrades

Ensure compliance with IT security policies, including backup and recovery procedures

Configure and support AV systems, projectors, conference room technology, and presentations

Provide technical support during events, meetings, and training sessions

Track assets, manage IT inventory, and assist with procurement of hardware/software

Maintain accurate and detailed documentation in the IT ticketing system

Provide staff training on technology tools and IT best practices

Qualification

Windows 10/11Microsoft 365Helpdesk supportActive DirectoryNetworking conceptsZoomRingCentralDocuSignVerkadaCustomer serviceOrganizational skillsTeam collaboration