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Lucas Museum of Narrative Art · 2 days ago

Director, Retail and Product Licensing

Los Angeles, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$150K/yr - $180K/yr

5+ years exp

The Lucas Museum of Narrative Art is dedicated to illustrated storytelling and is set to open in September 2026. The Retail and Product Licensing Director will lead the retail and licensing departments, formulating strategies to maximize growth and revenue while ensuring an exceptional service-led retail experience for visitors.

Art

Responsibilities

Oversee the daily operations of the retail and licensing departments

Develop and implement new initiatives in line with department and Museum objectives

Work closely with other departments within the museum to ensure that the Museum's overall mission and goals are met

Use data, experimentation, and visitor feedback continuously to improve the retail experience, manage SKU’s and drive net profits. This is an essential element of the position and the ultimate success of the Museum

Actively manage and monitor the Museum’s retail and licensing budgets: revenue and expenses

Ensure profitability through effective pricing strategies, cost controls and sales promotions, and experimentation

Develop and implement strategies for marketing to promote the retail and licensing operations and drive sales

Ensure that the LMNA stores offer the highest standard of customer service and engagement, from product selection to placement, visual merchandising, to post-purchase support

Establish rapport with licensing partners and ensuring that licensing deals are appropriate and meet the Museum’s mission as well as ensuring revenue, and the broader promotion of the Museum

Use sales data, customer feedback and market trends to inform the overall buying plan and product strategies

Actively manage SKU’s, using data to continually shift the mix of product and drive net profits

Oversee the Museum’s e-commerce management, ensuring a seamless online shopping experience from selection to check out

As part of the Museum’s e-commerce management, actively use data to dynamically change the offering and experiment with new product lines

Develop and maintain strong relationships with suppliers, artists, and artisans, negotiating favorable terms and ensuring the timely delivery of quality products

Post-opening, continuously refine the practices, hiring, retention and training. The sales staff needs deeply to understand that they are the ambassadors for the Museum. All visitors should feel welcome

Actively champion the Museum’s commitment to Diversity, Equity, Inclusion, Accessibility and Belonging in hiring, in sourcing and in connection with visitors

Qualification

Retail leadership experienceLicensingBrand managementFinancial planning abilityData-driven decision makingE-commerce managementInnovative thinkingCommunication skillsInterpersonal skillsOrganizational skillsProblem-solving skillsTeam collaborationWork under pressure

Required

5+ years of experience in a leadership role in a retail environment

Demonstrable experience in licensing, brand management and product development

Financial and strategic operational planning ability

Experience in managing and motivating staff of both senior and entry levels

Demonstrated commitment to Diversity, Equity, Inclusion, Accessibility and Belonging in hiring, staffing, management, training and leadership practices

Strong commitment to and demonstrated ability to use data and experimentation to drive net profits and improve visitor experience

Ability to influence and engage direct reports and peers

Excellent communication and interpersonal skills

Demonstrated ability to collaborate with colleagues across the Museum

Strong organizational and problem-solving skills

Ability to work independently and as part of a team

Innovative thinker, with a track record for translating strategic thinking into action plans and output

Solid strategic planning, organizational, and project management skills

Ability to work under pressure and meet deadlines

Preferred

Experience in running an international licensing program is a plus

Company

Lucas Museum of Narrative Art

The Lucas Museum of Narrative Art's mission is to inspire and connect people through the exploration of visual stories and their influences in society.

Founded in 1991

San Francisco, California, USA

51-200 employees