Benecard Services, LLC · 5 hours ago
Customer Service Representative
Bonita Springs, FL
Full-time
Onsite
Mid Level
3+ years expBenecard Services, LLC is a company focused on providing customer support in the healthcare sector. The Customer Service Representative is responsible for handling incoming and outbound calls, managing inquiries from pharmacy providers and members, and meeting established productivity and quality objectives.
Health CareMedical
Responsibilities
Respond promptly to all incoming inquiries/issues from pharmacy providers, members, and authorized client representatives
Make outbound calls as needed
Navigate multiple systems across dual screens and clearly document each call
Stay current with new policies and procedures
Maintain strong working relationships with co-workers and managers in support of a cohesive team environment
Maintain required quality and productivity metrics
Be proactive by reporting any repeat complications that may be occurring because of systems, policies, or technological deficiencies
Gain timely supervisory assistance in the event the situation requires intervention or investigation beyond normal capacity
Treat others with dignity and respect and demonstrate empathy on a regular basis, especially during difficult situations
Other duties as assigned
Qualification
Required
Three years' experience in a call center environment, (Must have high school diploma) or equivalent
Process oriented, ability to work in a team environment
Excellent written and oral communication skills are required
Demonstrated ability to work and make decisions in a fast-paced environment
Demonstrated ability to multi-task
Flexible work schedule as needed
Proven track record of reliability
Will need to support weekend and possible second shift work
Preferred
Knowledge of Microsoft Outlook, Excel and Word is preferred
Company
Benecard Services, LLC
Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase