Onit · 2 months ago
Customer Experience Enablement Manager
United States
Full-time
Remote
Mid Level
$84K/yr - $115K/yr
4+ years expOnit, Inc. is redefining the future of legal operations through AI, aiming to streamline enterprise legal management. The Customer Experience Enablement Manager will equip CX teams with the necessary content, training, and resources, while managing the CX enablement hub and driving cross-functional coordination.
Business IntelligenceBusiness Process Automation (BPA)Enterprise ApplicationsEnterprise SoftwareSaaSSoftware
Responsibilities
Design, develop, and maintain onboarding and enablement content using platforms such as Skilljar and Articulate
Translate process documentation and business initiatives into digestible training content, courses, and learning paths
Manage course catalogs and maintain LMS infrastructure, including user assignments and reporting
Collaborate with CX leaders to prioritize content and training needs
Own coordination of recurring initiatives like the Knowledge Exchange series and quarterly enablement planning
Lead release readiness enablement (e.g., Unity) in coordination with product marketing and sales enablement
Deliver enablement for new operational tools and processes unique to CX
Maintain and evolve the CX SharePoint enablement hub, ensuring resources are current, accessible, and structured intuitively
Update and organize team-specific and cross-functional resources in collaboration with CS, PS, and Support managers
Support content visibility and usability across the organization
Act as the central point of contact between CX teams, Product Marketing, Sales Enablement, and Business Operations
Facilitate prioritization and knowledge flow, especially during cross-functional initiatives like the rollout of new platforms or customer experience tools
Support enablement related to tools like Service Cloud, Planhat, and internal onboarding initiatives
Participate in quarterly enablement planning to align with operational priorities and upcoming product releases
Qualification
Required
4+ years of experience in enablement, instructional design, content development, or CX-related roles
Demonstrated success in managing knowledge platforms (e.g., SharePoint) and LMS tools (e.g., Skilljar)
Strong communication and project management skills, with the ability to work autonomously and collaborate cross-functionally
Familiarity with customer-facing functions such as Success, Support, or Services
Experience adapting product or process information into training materials
Preferred
Experience supporting a SaaS organization or customer lifecycle teams preferred
Exposure to enablement for global teams and asynchronous learning delivery preferred
Benefits
Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
100% employer-paid life and disability insurance.
Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Healthcare FSA, HSA, and dependent care FSA.
One paid volunteer day each year to give back to the community.
Company
Onit
Onit deploys Onit apps to simplify business process automation and improve business productivity across all departments and industries.
501-1000 employees
H1B Sponsorship
Onit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$216.57MKey Investors
K1 Investment ManagementLevel Equity ManagementAustin Ventures
2019-01-08Private Equity· $200M
2016-10-27Series Unknown· $8.25M
2016-01-08Series B· $0.03M
Leadership Team
Michael Farlekas
Chief Executive Officer
Jean Yang
VP & Co-founder - AI Center of Excellence
Recent News
Company data provided by crunchbase