Monarch · 2 months ago
Membership Sales Specialist (Remote)
United States
Full-time
Remote
Entry, Mid LevelMonarch is a company that partners with leading women’s health physicians to create modern, membership-based practices. The Membership Sales Specialist will focus on converting existing patients into members through outreach and support, ensuring a smooth transition to the new model of care.
Hospital & Health Care
Responsibilities
Drive member enrollment to achieve each practice’s target panel size within defined transition timelines
Conduct outbound and inbound patient outreach via phone, text, and email to educate, address questions, and facilitate membership sign-up
Manage and track a conversion pipeline - reporting daily and weekly on progress, call volume, conversion rates, and panel growth
Identify and problem-solve barriers to enrollment, escalating issues and collaborating with practice and Monarch teams to keep momentum
Serve as a trusted point of contact for patients during the transition, ensuring they feel informed, valued, and supported
Clearly articulate how the membership model enhances access, continuity, and quality of care
Maintain accurate documentation of all interactions in Monarch’s CRM and dashboards
Provide white-glove support for VIP or high-complexity patients during the onboarding process
Work closely with Monarch’s operations, marketing, and physician experience teams to coordinate outreach campaigns and communications
Partner with the physician and practice staff to ensure seamless alignment in messaging and tone
Surface insights from patient conversations to refine the playbook and strengthen future transition strategies
Qualification
Required
Experience in a patient-facing, relationship-driven, or sales-support role - ideally in concierge medicine, healthcare operations, or premium service industries
Demonstrated ability to meet or exceed enrollment, retention, or conversion targets
Exceptional verbal and written communication skills, with an ability to explain new models of care in simple, empathetic language
Self-directed, organized, and motivated by clear goals and measurable outcomes
High emotional intelligence and genuine comfort speaking with patients about healthcare decisions
Experience using CRM systems (HubSpot, Salesforce, or similar) and managing conversion pipelines
Passion for women's health, integrative medicine, and high-touch care
Benefits
Competitive compensation
Performance-based bonuses
Comprehensive benefits
Company
Monarch
Monarch is redefining the future of women’s healthcare by empowering physicians to build thriving membership-based practices that deliver exceptional, personalized care.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase