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Menards · 2 months ago

Internship - DC/MM IT Support

Eau Claire, WI

Internship

Onsite

Intern

Menards is a company that values teamwork and offers a collaborative work environment. They are seeking a DC/MM IT Support Technician Intern who will provide equipment repair assistance and support to the IT team, while gaining valuable experience in troubleshooting and maintaining technical equipment.

E-CommerceManufacturingReal EstateRetail

No H1B

Responsibilities

Configure and install hardware and peripheral components, such as monitors, keyboards, printers and disk drives

Repair and perform maintenance on company owned computers and peripherals

Troubleshoot basic network related issues

Enter commands and observe system functions to verify correct system operation

Perform generic and basic tests on connectivity and application launches

Recommend or perform remedial actions to correct problems and documents issues

Unpack equipment and pack equipment for shipping

Provide updates and completion information to manager and/or Team Members

Prepare paperwork to document work in progress, completed work and other necessary tracking paperwork; submit paperwork on a timely basis to department management

Routinely works aloft on ladders with hand tools and test sets

Follow established company policies regarding safekeeping and security of equipment under repair

Qualification

Information Technology degreeOperating systems knowledgePrinter experienceMS Office SuiteCustomer service skillsAnalytical skillsManage prioritiesWork in a groupOrganizational skillsVerbal communication skillsWritten communication skillsWork independently

Required

Obtaining an Associate or Bachelor Degree in Information Technology, Networking, Communications Technology or equivalent (Candidates must be enrolled in a College/University)

Knowledge of operating systems, such as Android, Windows 10 and Windows 11

Knowledge of MS Office Suite (Word, Excel and Outlook)

Knowledge and experience with printers (multi-Functional and laser)

Excellent performance interpersonal skills; customer service skills; organizational skills; and verbal and written communication skills

Excellent analytical skills for problem determination and resolution

Ability to remain calm and courteous in demanding situations

Ability to manage multiple priorities

Ability to work independently, as well as with a group

Must be able to work 15 - 20 hours per week between the hours of 8A - 5P Monday - Friday

This internship is part-time and runs until you graduate

Ability to lift up to 75 pounds for warehouse pickup and delivery duties

Must work within normal office hours at the Menards Distribution Center (remote work is not offered)