TensorWave · 1 month ago
Technical Solutions Engineer
Las Vegas, NV
Full-time
Onsite
Entry, Mid Level
2+ years expTensorWave is on a mission to build seamless and reliable AI infrastructure. The Technical Solutions Engineer will provide high-performance technical support to enterprise clients, addressing complex challenges and enhancing customer experience.
AI InfrastructureArtificial Intelligence (AI)Cloud ComputingCloud InfrastructureGenerative AIIaaS
Responsibilities
Act as first and second line of defense for technical issues - VMs, networking, API errors, orchestration tools, GPU utilization
Manage tickets, live chat, and calls across Premium/Platinum support tiers. Communicate clearly and empathetically to both technical and non-technical users
Escalate critical bugs, provide logs and context to engineering, and contribute to product improvement feedback loops
Write clear, technically accurate documentation and playbooks to improve support efficiency and self-service
Help us scale support by improving diagnostics tooling, chatbots, and macros to reduce MTTR
Support QBRs and onboarding sessions for top-tier customers alongside Customer Success Managers
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related field, or equivalent hands-on experience
2+ years in technical support, cloud operations, or SRE environments
Experience with Linux environments - logs, bash, process, thread management
Experience with Cloud compute platforms - AWS/GCP/Azure or similar
Experience with Containerization or orchestration tools - Kubernetes, Docker, Terraform, SLURM
Experience with AI/ML workloads - inference, training, fine-tuning
Experience Troubleshooting APIs and REST/GraphQL calls
Strong communicator with the ability to simplify complex technical issues
Comfort in a fast-paced startup environment where priorities shift rapidly
Familiarity with GPU-accelerated cloud environments
Benefits
100% paid Medical, Dental, and Vision insurance
Flexible PTO
Paid Holidays
401(k)
Parental Leave
Flexible Spending Account
Short Term Disability Insurance
Life and Voluntary Supplemental Insurance
Mental Health Benefits through Spring Health
Company
TensorWave
TensorWave is an AMD GPU exclusive Cloud that supports training and inference at scale
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$146.71MKey Investors
Nexus Venture PartnersFundNV
2025-05-14Series A· $100M
2024-10-08Seed· $43M
2024-04-23Seed· $0.89M
Leadership Team
Darrick Horton
Co-Founder / CEO
Piotr Tomasik
Co-Founder, President & COO
Recent News
ReviewJournal
2025-12-19
2025-11-05
Company data provided by crunchbase