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Collectors · 2 months ago

Processor I, DNA (Temp-To-Hire)

Santa Ana, CA

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. They are seeking a temp-to-hire Processor for their DNA team, responsible for accurately itemizing packages, entering information, and assisting with various operations tasks.

Consumer ApplicationsConsumer ResearchConsumer Software

No H1B

Responsibilities

Handle delicate and potentially high-value collectibles with the utmost care and attention

Create package numbers for, scan, and sticker all incoming packages and keep all packages in order

Organize receiving shelf and submissions based on shipping dates, shows, and priorities

Open, separate, count, and check items in each submission

Verify service type with payment and verify its eligibility

Identify and classify items correctly

Enter items into the grading system

Create excel spreadsheets for all take-home and show submissions

Work with the Sales Department for orders that have special deals and/or pricing

Maintain color sticker inventory

Research signers and cards by means of trade magazines, books, and the internet in order to enter item information accurately

Keep the leadership team aware of all receiving system errors and/or issues and provide feedback regarding procedures and new program deployments

Contact customers via email, mail and phone to quickly resolve problem orders

Support the rest of the processing, sealing, authentication, sales, shipping teams, and Ops Manager with other duties and projects as assigned

Some travel to national events may be required

Qualification

Microsoft ExcelAttention to detailProblem solvingInterpersonal communicationCustomer serviceMultitaskingCollectiblesTime management

Required

Effective problem solver with the ability to make decisions based on data collected and company policies/procedures

Excellent interpersonal and interdepartmental communication skills; can communicate clearly and intelligently with other departments and others outside of the organization, and has a desire and willingness to work with others

Ability to follow policies and procedures set forth by the company, as well as follow directions and take management feedback

Display willingness to make decisions correctly and appropriately upon each situation using common sense and additional training

Ability to multitask, manage time, work under pressure, and prioritize work efficiently in a fast-paced environment

Strong attention to detail and accuracy

High school diploma (or equivalent) required