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Boston Children's Hospital · 3 hours ago

Administrative Patient Experience Rep (hybrid) Plastic & Oral Surgery

Boston, MA

Full-time

Hybrid

New Grad, Entry Level

$19/hr - $27/hr

Boston Children's Hospital is renowned for its pediatric healthcare, particularly in the Department of Plastic and Oral Surgery. They are seeking an Administrative Patient Experience Representative to provide support in scheduling, patient coordination, and administrative tasks, ensuring high-quality care for patients and families.

Health CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Working with other team members to monitor the physicians’ clinical, operative, meeting, and personal schedule/calendar

Scheduling and registering patients for office visits and procedures. Obtaining and updating patient demographic, insurance, and primary care/referring doctor information

Being the primary contact between the physician and patient families. Helping answer and resolving patient issues and concerns. Managing patient call volume; answering appointment requests and routing incoming calls to appropriate destination

Acting as the face of the practice and managing every step of the patient’s care. Communicating the plan of care to the family

Preparing charts for physician’s clinics and checking patients in for various appointments. Organizing all patient information, including verifying insurance and obtaining required medical records and approved insurance referral authorizations on each patient. Promptly and accurately logging updated information

Patient correspondence, distributing incoming mail, sorting and uploading outside notes and radiographs into the patient’s medical record. Processing patient paperwork and requests and assisting in letter writing and various projects and tasks when needed

Qualification

Dental administrative experienceMedical surgical schedulingCustomer service skillsCommunication skillsMultitaskResourcefulnessAttention to detailFlexibility

Required

High School Diploma/ GED

Dental administrative and/or general medical surgical scheduling experience a plus

Basic customer service and computer skills

Strong communication skills

Ability to work with diverse internal and external constituencies

Demonstrates the ability to pay attention to detail and accuracy

Benefits

$2,000 sign on bonus

Flexible schedules

Affordable health, vision and dental insurance

Child care and student loan subsidies

Generous levels of time off

403(b) Retirement Savings plan

Pension

Tuition and certain License and Certification Reimbursement

Cell phone plan discounts

Discounted rates on T-passes

Company

Boston Children's Hospital

Glassdoor4.0

Boston Children's Hospital is a 404-bed comprehensive center for pediatric health care.

Founded in 1869

Sandwich, Massachusetts, USA

10001+ employees

https://www.childrenshospital.org/

H1B Sponsorship

Boston Children's Hospital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (3)

2023 (3)

2022 (2)

2020 (4)