Docusign · 2 weeks ago
AI Agentic Engineer
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$45.19/hr - $65.67/hr
2+ years expDocusign is a leading company in e-signature and contract lifecycle management, providing solutions to over 1.5 million customers. The AI Agentic Engineer will drive automation in IT operations by developing and maintaining AI-driven tools to enhance end-user support and improve efficiency across the organization.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
Responsibilities
Develop and deploy agentic AI solutions that autonomously resolve common EUS operations tickets (service requests, incidents, and routine tasks) using framework like Crew AI or Vertex AI
Integrate AI agents with SaaS and IT platforms to drive self-healing and auto-remediation capabilities
Embed security-first principles into every agentic workflow to ensure compliance and protection of corporate assets
Monitor, troubleshoot, and optimize the performance of existing AI and automation systems to ensure reliability, accuracy, and high availability (Tier 2/3 level support for automation tools)
Partner with EUS Engineering, Security, and IT platform teams to identify and implement high-impact automation opportunities which includes analyzing support tickets and user friction points to develop AI-driven self-service and proactive support solutions, ultimately reducing resolution times and enhancing the user experience
Design, develop, document, and implement AI-powered automation solutions (e.g., conversational AI, robotic process automation (RPA), agentic workflows) specifically for IT Help Desk and End-User Support processes
Stay current with GenAI, agent frameworks, and IT automation trends to continuously expand adoption
Contribute to the broader AI service ownership strategy, ensuring scalability, reliability, and secure integration across the IT ecosystem
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or related field with 2+ years of experience, OR Master's degree with 3+ years of experience
2+ years of experience in AI/ML engineering, IT automation, or SaaS development
Experience with agentic AI frameworks, workflow automation, or intelligent IT service management
Experience working with LLMs, vector databases and integrating RAG pipelines into enterprise solutions
Experience in one or more scripting/programming languages (e.g., Python, Java)
Experience embedding security and compliance controls into AI or automation solutions
Experience with IT operations, incident management, and ticketing systems
Experience with Agile, DevOps, and CI/CD practices
Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)
Preferred
Experience with AI/ML frameworks and multi-agent orchestration platforms
Experience in developing, designing or integrating front-end AI application entry points (e.g., chatbots, copilots, self-service portals) for end-user interaction
Ability to present proof of concepts effectively: Adequate frontend, backend, and DevOps experience to rapidly build and demonstrate agentic AI solution
Familiarity with zero-trust and security monitoring in SaaS and IT environments
Track record of reducing operational burden via automation or agentic AI
Certifications in AI, cloud computing, or ITSM platforms (e.g., Service Now)
Demonstrable experience in prompt engineering and designing effective prompt strategies for LLMs
Experience with cloud providers (AWS, Azure, GCP) and SaaS integration patterns
Strong collaboration skills with IT, security, and business stakeholders
Ability to drive innovation and adoption of agentic automation at scale, with experience with data analysis and reporting to measure the impact of automation efforts
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
H1B Sponsorship
Docusign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (337)
2023 (236)
2022 (249)
2021 (236)
2020 (115)
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaFounders Circle CapitalGreenspring Associates
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-01-11
2026-01-11
2026-01-07
Company data provided by crunchbase