National Life Group · 2 months ago
Operations Lead - Payment Center
Addison, TX
Full-time
Onsite
Mid, Senior Level
$24/hr - $36/hr
3+ years expNational Life Group is one of America’s fastest-growing insurance companies, providing families with stability since 1848. The Operations Lead plays a crucial role in After Issue Services, focusing on enhancing customer service experiences and achieving team production and quality goals through collaboration, mentoring, and process improvement.
Health CareInsuranceLife Insurance
Responsibilities
Collaborates with leadership and other internal & external stakeholders to achieve goals of the team, including production and quality goals while ensuring a positive team dynamic
Maintains foundational knowledge and understanding of daily processing (e.g. business systems, best practices, product knowledge, etc.). Continuously seeks means by which to improve processing times while maintaining quality and service expectations
Mentors and teaches others regarding internal work processes and opportunities to gain efficiencies and drive change for positive upstream and downstream impact. Teaches others team members how to be successful in their daily production
Identifies gaps in internal processes and partners with stakeholders to implement, communicate and document changes to drive consistency and a positive customer experience across the organization
Works closely with manager (and workflow coordinator, as applicable) to assess team metrics and determine urgency and priorities. Assigns tasks and training to team members to ensure production needs are consistently met
Works with Team Manager (and others) to resolve complex escalations, and keeps key stakeholders informed, when necessary
Qualification
Required
High School Diploma
3-5 years of relevant work experience
Life insurance and/or Annuity industry experience required
Manages ambiguity
Demonstrates emotional intelligence and interpersonal savvy
Elevates others
Collaborates
Manages complexity and problem solving
Business insights
Resourcefulness
All other duties as assigned
Preferred
Bachelor's Degree
Experience in financial services including banking or asset management
Benefits
Medical
Financial
401(k) eligibility
Various paid time off benefits
Vacation
Sick time
Parental leave
Discretionary annual incentive programs
Company
National Life Group
National Life Group offers life insurance, and annuity products to help individuals, families and businesses pursue financial needs.
1001-5000 employees
H1B Sponsorship
National Life Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (3)
2023 (4)
2022 (7)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
M
Mehran Assadi
Chairman, CEO & President
Recent News
2025-11-26
2025-11-08
Company data provided by crunchbase