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USAJOBS · 2 months ago

Supervisory Immigration Services Officer (Deputy District Director)

New York, New York, USA

Full-time

Hybrid

Mid, Senior Level

$173K/yr - $195K/yr

1+ years exp

USCIS is America's frontline defense against illegal foreign infiltration and fraud. As a Supervisory Immigration Services Officer (Deputy District Director), you will identify goals, objectives, critical milestones, and develop projects which serve as the basis for substantive changes in the organization and administration of its activities.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within District 13 and are assigned based on the need of the agency

Provide guidance and recommendations to strengthen and improve the delivery of the successful standardization and implementation of major field office programs, projects, and initiatives

Develop and deploy field office programs that support the day-to-day operations of the field office and the administration of immigration benefits

Responsible for hearing and resolving informal complaints and grievances

Directs staff who perform professional, technical, and administrative work

Identify significant customer service issues and priorities for the field office

Design, develop, and direct programs and projects which require in-depth analysis, problem solving, conceptualizing, planning, and management to support the strategic direction of the Field Operations Directorate

Qualification

Program ManagementCustomer Service ImprovementStaff ManagementStrategic PlanningCommunication SkillsAnalytical SkillsProblem SolvingLeadership

Required

You must be a U.S. Citizen or U.S. National to apply for this position

Successfully pass a Background Investigation including financial disclosure

You must pass a drug screening

You must submit resume and supporting documentation

Males born after 12/31/1959 must be registered with the Selective Service

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service

You qualify at the GS-15 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-14 level in the federal government

Independently planning, designing and directing programs, major projects, and initiatives in support of an organization's strategic direction

Designs analyses, evaluates alternatives, and develops new or alternative strategies to improve customer service issues and priorities

Directing staff who perform professional, technical, and administrative work whose primary mission is the administration of immigration benefits and services

Communicating and liaising with leadership and managers at all levels concerning the operations and administrative programs of a field office

Making decisions related to informal complaints, grievances, and disciplinary actions

Selected candidates are required to attend and successfully complete the USCIS Immigration Service Officer Basic (ISO BASIC) Training Program located with the USCIS Academy Training Center in Charleston, SC