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Cyberhaven · 1 month ago

Renewals Account Manager

San Francisco Bay Area

Full-time

Onsite

Entry, Mid Level

2+ years exp

Cyberhaven is a company focused on revolutionizing data security through AI-enabled data lineage. The Renewals Account Manager will manage a high volume of customer renewals, ensuring timely execution and maintaining strong customer relationships while identifying upsell opportunities.

Artificial Intelligence (AI)Cloud SecurityCyber SecurityInformation TechnologyNetwork SecuritySecurity

Responsibilities

Own the end-to-end renewal process for assigned accounts, including outreach, quoting, pricing validation, and contract execution

Manage 50–150 renewal transactions per quarter (volume may vary by segment and ARR band)

Ensure renewals are processed in accordance with company policies, standard terms, and approval workflows

Track renewal dates, auto-renewal clauses, and customer notification periods to ensure timely communication

Serve as the primary point of contact for renewal-related inquiries

Conduct proactive outreach to customers 90–180 days before renewal to confirm intent, address concerns, and provide renewal quotes

Maintain high levels of customer satisfaction and retention by ensuring a smooth, professional renewal experience

Partner with Account Executives, Customer Success Managers, and Finance to ensure renewals align with the customer’s current usage and business needs

Escalate at-risk renewals early and collaborate with internal stakeholders on retention strategies

Identify low-effort upsell opportunities (e.g., term extensions, small add-ons) and hand off larger expansion opportunities to the appropriate sales resource

Maintain accurate data in Salesforce (or equivalent CRM) for renewal opportunities, quotes, and forecasting

Follow standardized renewal desk processes and SLAs to ensure speed and consistency

Meet or exceed key metrics such as renewal rate, on-time renewal percentage, and average days-to-close