Tennessee Cancer Specialists, PLLC · 2 months ago
IT Support Coordinator - Richardson, Tx
Richardson, Texas
Full-time
Onsite
Entry Level
2+ years expThe US Oncology Network is looking for an IT Support Coordinator II to support their Richardson, Texas location. This role involves assisting in computer systems operations, troubleshooting, maintenance, and providing end-user support to ensure efficient network and system performance.
BiotechnologyClinical TrialsHealth CareMedicalOncologyPersonal Health
Responsibilities
Assists in answering calls and tickets from end users
Documents and maintains records of end user issues, network issues, support and vendor communications, and hardware/software orders and shipping
Troubleshoots basic end user questions and problems pertaining to end user computing (This can range between cellular devices, laptops, desktops, monitors, etc.)
Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of network problems
Imaging new computers and preparing them for a production environment
Assists in documentation of new procedures and logging of Assets in the department tracker
Provides basic user support as needed
Qualification
Required
Associates Degree in Information Technology, related field, or equivalent work experience required
Must have strong communication and customer service skills
Preferred
At least 2 year of experience working in a desktop support role is strongly preferred
Experience supporting a Work from home or remote environment
Prior computer networking experience preferred
A+ certification and MCP in Microsoft Office strongly preferred
Benefits
Medical
Dental
Vision
Life Insurance
Short-term and Long-term disability coverage
A generous PTO program
A 401k plan that comes with a company match
A Wellness program that rewards you practicing a healthy lifestyle
Tuition Reimbursement
An Employee Assistance program
Discounts on some of your favorite retailers
Company
Tennessee Cancer Specialists, PLLC
Tennessee Cancer Specialists, formed in 2004 through a merger between two well-regarded, Knoxville-based oncology groups—Cancer Care of East Tennessee and East Tennessee Oncology Hematology.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase