Humana · 2 months ago
Bilingual Center Administrator
Orange City, FL
Full-time
Onsite
Mid, Senior Level
$71K/yr - $98K/yr
3+ years expHumana is a healthcare company seeking a Bilingual Center Administrator for their Conviva Senior Primary Care centers. The Center Administrator will lead daily operations, ensuring patient-centric care while managing administrative and operational tasks to achieve optimal patient outcomes.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules
Ensure adherence to state and federal regulations
Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results
Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming
Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development
Conduct monthly meetings with Regional AOD, AMDs, and providers
Monitor and improve NPS Scores, providing explanations and conducting service recovery requests
Foster effective collaboration and communication with colleagues, patients, and key stakeholders
Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc
Commitment to creating patient-centric environments and fostering a culture of care and connection
Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making
Partner with clinical leadership to address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition
Conduct monthly safety audits, performing audits of clinical logs to ensure compliance and quality, manage MSDS and OSHA concerns, and address clinic operation opportunities
Collaborate with providers on patient terminations in collaboration with risk management
Collaborate with clinical dyad partners, meeting regularly to align on clinical and operational goals and building high-performing teams with clinical and operational staff
Maintain regular communication to align on performance, strategies, and team management
Ensure unified decision-making and consistent messaging for cohesive leadership
Work together towards common goals that support the mission, vision, and values, along with overall patient experience outcomes
Manage clinic/market dynamics and engagement interdependently
Monitor and communicate incentive plans effectively
Collaborate with clinical dyad partners to develop provider engagement strategy plan to mitigate turnover, improve provider satisfaction and burnout
Qualification
Required
Must be able to work at the Conviva clinic located at: Orange city
Must be bilingual English and Spanish
3+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams
Healthcare practice management experience
Understanding of state and federal healthcare regulations
Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools
Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff
Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB
Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance
Preferred
Bachelor's degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor's degree, 5+ years of Healthcare Administration/Leadership experience
Full-risk VBC experience
Basic knowledge of Population Health Strategy
Familiarity with Medicare
Experience managing a budget of $500,000+
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-09
2026-01-07
2026-01-06
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