Brown University Health ยท 3 weeks ago
UC Analyst
Providence, RI
Full-time
Onsite
Mid Level
$30.39/hr - $50.16/hr
4+ years expBrown University Health is seeking a UC Analyst responsible for the configuration, implementation, and operational management of the enterprise unified communications infrastructure and systems. The role involves providing project and operational support for unified communications services, including voice, video conferencing, and customer contact center technologies.
EducationHealth CareMedicalUniversities
Responsibilities
Provision unified communications services
Provision traditional analog services and voip services
Provide end-user telephony support
Perform moves, adds and changes
Configure, install and troubleshoot digital and analog phone sets
Create and configure voice mailbox
Support Call Center telephony infrastructure and services
Provide call detail reports as requested
Build and configure enterprise unified communications systems and infrastructure
Adheres to established design & configuration standards
Provide support for assigned projects
Collaborate with staff on assigned projects
Meet established schedules and timelines
Ensure implemented solution meets project deliverables and adheres to defined standards and best practices
Provides operational support for the enterprise unified communications infrastructure and related technologies
Performs proactive management and monitoring of the infrastructure and systems
Schedules, plans, and performs scheduled maintenance to ensure systems are operating at optimal levels and running on the latest stable code
Performs on-going assessment and enhancements of infrastructure and systems
Conducts routine capacity planning
Create and maintain network documentation, standards, diagrams, support, and project documentation
Maintain hardware inventories of equipment and assets
Build knowledge and technical skill with supported systems
Provides off- hours on call coverage
Ability to travel to Brown University Health locations required
Provides training to staff members of the team as required
Performs other duties as assigned
Qualification
Required
Must have solid understanding of telephony, TDM, VOIP, voice gateways IP, network technologies and protocols
A combination of related certification and experience may substitute for a degree
Four years related work experience with traditional including at least two years or related experience with VOIP and unified communications systems
Ability to travel to Brown University Health locations required
Preferred
Equivalent to a Bachelor's degree in Computer Science, Electrical Engineering, IS, or related field preferred
Current certification in Cisco Voice (CCENT, CCT) and other relevant technologies a plus
Company
Brown University Health
Brown University Health provides an integrated academic health system offering hospital services, outpatient care and clinical education.
10001+ employees
H1B Sponsorship
Brown University Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2022 (3)
2021 (1)
Funding
Current Stage
Late StageRecent News
Providence Business News
2025-12-30
Providence Business News
2025-12-24
Providence Business News
2025-12-24
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