Parker Hannifin · 2 days ago
Enterprise Digital & IT Lead - Global Service Desk
Cleveland, OH
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expParker Hannifin is a leading company in the field of technology and services, and they are seeking an Enterprise Digital and IT Team Lead. The role involves managing IT systems and services, ensuring their efficiency, and leading a team to deliver top-notch support to a global user base while collaborating with various stakeholders.
HardwareIndustrial ManufacturingManufacturing
Responsibilities
Implementation and Maintenance of IT Systems and Services Implement and maintain IT systems and services while providing world class support for our global user base. This includes managing multiple teams, including Hemel SD, Cleveland SD, Irvine SD, and TechM managed services
Efficiency and Effectiveness of Systems Continual assessment and improvement, to ensure all IT systems and services under this role’s management operate efficiently and effectively. Provide solution(s) as identified securing safe and secure uptime. This includes managing all KPIs, analytics, surveys, and other supporting metrics to deliver gold standard service and support as well as drive quality assurance with accurate and transparent metrics for IT leadership
Creation of IT Standards This role involves creating standards for IT systems and services that promote flexibility and maintainability. Establish global standards for customer support, develop and maintain corporate IT request templates and processes, implement enhanced support at HQ through the addition of “Pitstop” local support in conjunction with L2 support teams
Identification of IT Deficiencies Identify deficiencies in IT systems and recommend solutions and improvements. This may include, for example, simplification of processes within ServiceNow, reduction and automation of call lists, enhancing support using AI. Also, will work with IT division and CORP leadership for opportunities that improve customer support functionality, cost reduction, and overall UX
Management of Personnel and Resource Needs Ensure proper resource scaling that manages and develops in alignment with Parker’s WIN Strategy and overall values and culture. Provide management with information regarding personnel, hardware, and software needs to maintain appropriate levels of systems and services. Examples include global team shift planning, application licensing needs, and seamless integration between teams
Staff Training and Development Leadership role that ensure staff training and development opportunities support professional growth and support of IT systems, including Hemel SD, Cleveland SD, Irvine SD, and TechM managed services. Provide guidance, coaching, and drive personal growth by setting development goals that compliment annual PPP goals in collaboration and alignment with other related managed teams in this space
Project Management Manage various enterprise IT-related projects that align with Parker division, corporate or global needs. Successfully engage and work with cross-functional teams throughout the organization to provide positive project outcomes and on-time solutions
Training and Education Develop and train on materials and educational resources for our user community that include dynamic PowerBI dashboards, Lunch-N-Learns and individual assistance as needed. Facilitate global training to maintain consistency across all teams, create support guides and KBs for new solutions; conduct supplemental educational sessions as needed
Personnel and Resource Needs Management Provide management with information regarding personnel, hardware, and software needs to maintain appropriate levels of systems and services. This includes addressing PC exceptions, application licensing needs and reclamation, and contractor validations
Planning and Scheduling of IT Capabilities Direct the planning and scheduling of the development and implementation of IT capabilities. Key initiatives include global reporting, customer survey feedback, vendor assessment and management of ITSM
Organizational Improvement Recommendations Identify organizational issues and recommend modifications or improvements. This includes addressing contractor retention issues, planning for retirements, and managing open positions within the team
Qualification
Required
University Degree (or international equivalent)
Managerial experience and significant Project Leader experience
10+ Years Experience in IT
Professionalism: Excellence, timeliness and completeness of work, responsible; team attitude, quality of presentation
Managerial skills: Supervision and coaching, customer service, planning, organization, oral /written communication
Company
Parker Hannifin
Parker Hannifin manufactures motion and control technologies, delivering precision-engineered solutions across various markets.
10001+ employees
H1B Sponsorship
Parker Hannifin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (30)
2023 (26)
2022 (31)
2021 (23)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$4.13MKey Investors
Advanced Propulsion Centre UK
2016-01-18Grant· $4.13M
1978-01-13IPO
Leadership Team
Todd M. Leombruno
Executive Vice President and Chief Financial Officer
J
John Dedinsky
Corp. VP Global Supply Chain & Procurement
Recent News
2026-01-03
GlobeNewswire
2025-12-12
Company data provided by crunchbase