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GE HealthCare · 1 week ago

Technical Support Engineer II - HL7

United States

Full-time

Remote

Mid Level

$104K/yr - $156K/yr

3+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. The Technical Support Engineer II is responsible for providing exceptional customer satisfaction through remote and on-site technical support for Patient Care Solutions products, handling service requests, and collaborating with engineering teams for issue resolution.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Provide remote and on-site technical support for PCS products

Assist FEs, CSTs, and customers in troubleshooting and resolving system issues

Follow GE HealthCare’s escalation processes and collaborate with engineering teams to implement timely corrective actions

Use the Gameplan tool to improve service effectiveness and productivity

Act as a field advisor during new product introductions and process improvement initiatives

Collaborate with Modality/Service Engineering and Product Teams to drive product quality, improve serviceability, and resolve formal customer escalations

Train and mentor FEs and TSEs to ensure technical and customer support skills are current and aligned with business needs

Support customers across time zones, including occasional after-hours assistance

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

Maintain and expand modality knowledge, complete all technical training and retain proficiency on related PCS tools

Work a standard schedule of Monday–Friday, 8:00 AM–6:00 PM EST, participation in an on-call rotation

Qualification

HL7 experienceCloverleaf Level 1 certificationWindows operating systemLinux operating systemCerner integrationsEpic integrationsMeditech integrationsCloverleaf Level 2 certificationCloverleaf Level 3 certificationSQL databasesVM integrationGE HealthCare PCS familiarity

Required

Bachelor's degree in Computer Engineering, Electrical Engineering, IT, or a related field

Minimum of 3 years of HL7 experience

Cloverleaf Level 1 certification required

Experience with Cerner, Epic, or Meditech integrations and ADT interfaces

Proficiency in Windows and Linux operating systems

Legal authorization to work in the U.S. is required. GE HealthCare does not sponsor individuals for employment visas for this role

Preferred

Cloverleaf Level 2 or 3 certification

Experience with SQL databases and VM integration

Familiarity with GE HealthCare Patient Care Solutions (PCS) products

Benefits

Medical

Dental

Vision

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

Tuition reimbursement

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees