AvalonBay Communities · 2 months ago
Sales and Service Supervisor
LOC-VA001-eaves Fair Lakes
Full-time
Onsite
Entry, Mid Level
1+ years expAvalonBay Communities, Inc. is an equity REIT focused on developing and managing distinctive apartment homes in prime U.S. markets. They are seeking a Sales and Service Supervisor who will lead leasing operations, enhance customer experiences, and coach the leasing team to achieve community goals.
HospitalityProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Assist in determining community sales goals and help motivate and coach leasing consultants to achieve those goals
Lease apartment homes; manage and convert prospect leads presenting and educating residents and prospective residents on all community information
Address and resolve customer service concerns in a timely and professional manner; ensure a level of service that results in high customer loyalty and satisfaction
Assist in the development, implementation and/or monitoring of programs to maximize revenue, control expenses, and improve customer experience within the community
Support residents during the move-in process, lease renewals, move-out process and resident transfers
Call or visit competitive market communities to update market survey and keep apprised of changing market conditions
Plan and execute resident activities and events to foster positive community connections
Follow all applicable AVB policies and procedures to ensure compliance with federal, state and local laws and regulations, particularly those related to fair housing
Qualification
Required
1-3 years of multifamily experience or related experience/education in a hotel, retail or restaurant environment
1 or more years of supervisory or training experience required
High school diploma or equivalency (GED) is required
Proficiency in using administrative software and Microsoft Office Suite
Preferred
Bachelor's degree preferred
Benefits
Comprehensive benefits — health, dental and vision
401(k) with company match
Paid vacation and holidays
Tuition reimbursement
An employee stock purchase plan
A 20% discount on our incredible apartment homes.
Company
AvalonBay Communities
AvalonBay Communities is a real estate investment company
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.01BKey Investors
Private Advisor Group
2025-04-04Post Ipo Debt· $2.5B
2024-09-05Post Ipo Equity· $710.4M
2024-05-07Post Ipo Debt· $400M
Leadership Team
Sean J. Breslin
Chief Operating Officer
Kurt Conway
Senior Vice President, Corporate Strategy and Communications
Recent News
2026-01-09
2025-12-05
Company data provided by crunchbase