Agility Medical Group ยท 2 months ago
Patient Care Representative
Oklahoma City, OK, USA
Full-time
Onsite
New Grad, Entry Level
$14/hr - $18/hrAgility Medical Group is dedicated to helping individuals reclaim their lives through exceptional service and high-quality products. As a Patient Care Representative, you will directly engage with orthopedic patients, ensuring they receive the necessary durable medical equipment while maintaining effective communication between patients and the administration team.
Clinical TrialsHealth CareHospitalMedical
Responsibilities
Review daily schedule and orders from administration team under the guidance of the PCR Lead. Ensure accurate and complete documentation for each task, verifying its presence and correctness
Deliver, fit, and set up prescribed Durable Medical Equipment (DME) items for patients as prescribed by physicians. Educate patients on the proper usage and care of provided equipment
Process sales of supplementary DME products to patients as needed
Pick up, troubleshoot, clean, and maintain inventory and equipment provided to patients. Adhere to strict policies and procedures to ensure compliance
Deliver necessary documentation to patients and obtain required signatures. Provide patients with educational materials related to their prescribed equipment
Collect, review, and request changes/documentation of Patient Purchase Agreement (PPA) forms from AMG clinic locations. Ensure accurate and organized submission to the administration team
Deliver all required documentation to the administration team promptly, maintaining organization and legibility
Be available for on-call shifts to address patient needs and urgent requirements outside of normal business hours as assigned
Uphold a high level of integrity and confidentiality, fully following patient privacy guidelines (HIPAA)
Perform other relevant duties as assigned, contributing to the seamless functioning of patient care operations
Qualification
Required
Has experience as an athletic trainer, nurse, orthotic fitter, and has a bachelor's degree or combination of experience and education
Intermediate skill level in computer software and telephone technologies
Proficient in Microsoft Office suite (Word, Excel, Outlook, Teams)
Possession and maintenance of a valid U.S. driver's license and current automobile insurance
Ability to drive within city and surrounding areas
Must be available for 7-day on-call rotation
Must not be excluded and maintain non-exclusion from working with government programs per OIG list
Ability to deliver superior customer service to the satisfaction of patients and healthcare professionals for guaranteed positive outcomes and impacts on future sales
Self-motivation, enthusiasm, personability, and customer service orientation
Excellent oral and written communication skills
Proficient communication, listening, and conflict resolution skills
Ability to work both individually and as part of a team
Demonstrated ability to handle multiple functions and maintain strong organizational skills
Benefits
Medical, Dental, and Vision Benefits.
Direct Primary Care benefits.
Short- and long-term disability options.
Voluntary Life benefits.
401(k) with company matching.
Paid Holidays and Competitive Time Off.
AAA Membership.
Access to Telemedicine Clinic.
Access to Employer Assistance Programs.
Company
Agility Medical Group
Agility Medical Group strives to provide the highest quality non-operative equipment to medical professionals and individual patients.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase