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Galderma · 7 hours ago

Field Access Manager, Northeast - New Haven CT / White Plains NY

White Plains, NY

Full-time

Onsite

Senior Level

5+ years exp

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. The Field Access Manager will assist accounts in gaining access to Galderma’s biologic treatment, providing education and support to patients with prurigo nodularis and atopic dermatitis.

Responsibilities

Key member in optimizing the experience for both the patient and the account

Identify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma products

FAMs will educate and support accounts by:

Deliver information and education on Galderma’s patient support services and product access to solve complex reimbursement challenges

Support the execution of strategic and tactical initiatives within assigned geographic region, supporting Regional Sales Manager and 5-7 Account Managers

Adhere to complex compliance business rules to ensure patient confidentiality and access to care

Resolve field-based access issues by serving as the escalation point for all Sales Managers in assigned geographic region

Partner with Sales Team, Market Access and Patient Services colleagues to enhance the positive patient and practice experience

Partner external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journey

Act as a subject matter expert to assist customers’ in reducing non-clinical barriers to patient access to therapy

Educate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programs

Qualification

Pharmaceutical experienceReimbursement expertiseAccount managementDermatology experienceBiologic experienceAnalytical skillsResilienceTenacityMS Office proficiencyEnglish proficiencyCommunication skillsPresentation skillsCollaboration skillsAdaptability

Required

Bachelor's degree in relevant field required

5+ years of experience in the pharmaceutical industry; dermatology and/or biologic experience preferred

2+ years in a reimbursement or access role supporting prescription based products

Proven experience successfully launching new to market specialty products and resolving difficult access challenges

Understands utilization management tools, prior authorizations and appeals

Cross-functional experience required, proven track record of collaboration and coordination

Exceptional communication and presentation skills: ability to articulate a point of view succinctly and effectively to leadership and external customers

Comprehensive analytical/strategic thinking skills

Ability and confidence to work effectively and with a sense of urgency

Adaptability, resilience and tenacity and ability to quickly pivot

Proficient in English, MS Office; especially Word, Excel, and PowerPoint