Sr Application Support Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

DHL Supply Chain · 1 month ago

Sr Application Support Engineer

positionWesterville, OH
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

DHL Supply Chain is seeking a skilled Senior Application Support Engineer to lead the support and optimization of Manhattan Active Warehouse Management (MAWM) and other critical Warehouse Management Systems. The role involves ensuring system reliability, performance, and integration across multiple platforms while collaborating with cross-functional teams and mentoring junior staff.

DeliveryLogisticsSupply Chain Management
check
H1B Sponsor Likelynote

Responsibilities

Provide Tier 2 support for Manhattan Active Warehouse Management (MAWM) modules including Receiving, Picking, Packing, Shipping, and Labor Management
Support Centiro SaaS-based transportation and carrier management system
Troubleshoot and resolve issues related to API integrations and microservices
Perform root cause analysis using logs and SQL diagnostics
Coordinate with Tier 1 and Tier 3 teams for incident resolution and escalation
Administer and configure MAWM and peripheral systems (Windows/Linux servers, SaaS tools)
Participate in disaster recovery exercises and release management via CAB meetings
Develop documentation and training materials for supported applications
Mentor junior staff and collaborate with team leads
Attend status meetings and communicate progress on support activities

Qualification

Manhattan Active Warehouse ManagementSaaS-based logistics systemsSQLCloud-native architectureRESTful APIsIncident management platformsPythonPowerShellBashITIL certificationOracle certificationIBM certificationMicrosoft certification

Required

Bachelor's Degree in a relevant field or 5+ years of IT experience, required
Experience supporting MAWM or similar WMS platforms, required
Proficiency in SQL, incident management platforms (e.g., ServiceNow), and cloud-native architecture, required

Preferred

Familiarity with RESTful APIs, JSON, OAuth, and scripting (Python, PowerShell, Bash), preferred
Relevant certifications (ITIL, Oracle, IBM, Microsoft), preferred

Company

DHL Supply Chain

twittertwitter
Glassdoor3.8
company-logo
DHL Supply Chain is a logistics specialist that provides warehousing, transportation, and integrated services components.
dateFounded in 1969
location
Westerville, Ohio, USA
people-size10001+ employees
web-link
https://www.dhl.com/gb-en/home/supply-chain.html

H1B Sponsorship

DHL Supply Chain has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (37)
2023 (41)
2022 (27)
2021 (20)
2020 (23)

Funding

Current Stage
Late Stage
Total Funding
unknown
2005-12-14Acquired

Leadership Team

leader-logo
Hendrik Venter
Chief Executive Officer
linkedin
leader-logo
Orkun Saruhanoglu
CEO Middle East & Africa
linkedin

Recent News

Digital Commerce 360
Recap: Executive leadership changes that shook up retail in 2025
2026-01-07
The Cool Down
Supply chain giant announces promising partnership with Tesla: 'Unlocks opportunities that were previously beyond the limits'
2026-01-04
semafor.com
DHL sees the Gulf as the next global logistics hub
2025-12-30
Company data provided by crunchbase