TeamLogic IT · 2 months ago
Technical Account Manager
Denver, CO
Full-time
Hybrid
Mid Level
$40K/yr - $40K/yrTeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. In this role, you will manage and grow existing client relationships, drive revenue growth, and ensure client satisfaction through upselling and cross-selling opportunities.
Information ServicesInformation Technology
Responsibilities
Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations through regularly scheduled Technology Business Reviews (TBR). Act as the primary point of contact for all account-related inquiries, concerns, and escalations
Proactively engage with clients to understand their evolving needs and challenges. Provide exceptional customer service and support, addressing any issues or concerns promptly and effectively. Implement strategies to foster long-term client loyalty and minimize churn
Identify upselling and cross-selling opportunities within existing accounts by understanding our client's business and strategy. Identify how technology can advance our client's business goals. Establish a technology roadmap for all key strategic accounts. Be an active participant in our client's IT budgeting process
Develop account plans and strategies to maximize business opportunities and achieve sales targets. Conduct regular account reviews, monitor account performance, and provide accurate sales forecasting and reporting
Communicate the overall status of projects to clients and internal stakeholders regularly. Help ensure we complete these projects on time, within budget, and exceed client satisfaction
Stay abreast of industry trends, cybersecurity threats, and best practices. Leverage this knowledge to provide valuable insights and recommendations to clients and influence their adoption, further positioning TeamLogic IT as a trusted advisor and industry expert
Qualification
Required
B.A./B.S. degree in a relevant discipline; or equivalent work experience
Customer service-focused mindset
Proven experience in account management or client relationship management roles
Strong communication and interpersonal skills, with the ability to build rapport and establish credibility with clients
Excellent problem-solving and negotiation abilities, with a proactive and customer-centric approach
Demonstrated ability to drive revenue growth and achieve sales targets
Exceptional organizational and time management skills, with the ability to manage multiple client accounts simultaneously
Proficiency in CRM software and Microsoft Office suite
Preferred
Technical aptitude with experience in the IT industry
Knowledge of IT services and solutions
Benefits
401(k) matching
Company parties
Competitive salary
Dental insurance
Free food & snacks
Free uniforms
Health insurance
Home office stipend
Opportunity for advancement
Paid time off
Vision insurance
Training & development
401(k) plan with employer match
Medical, Dental & Vision Insurance
PTO/Vacation available
Home internet monthly stipend
Hybrid work environment
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
Founded in 2004
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase