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RJ Carbone Floral Distributors · 1 month ago

Sales Operations and Business Development Director

Cranston, RI

Full-time

Onsite

Director/Executive

RJ Carbone Floral Distributors is a trusted floral industry leader serving primarily the Northeast and recognized across the United States. They are seeking an experienced B2B sales leader to join their executive leadership team as the Sales Operations and Business Development Director, responsible for overseeing day-to-day sales operations, driving growth strategies, and managing customer relationships.

Wholesale

Responsibilities

Oversee day-to-day operations of the sales team across Fresh Flowers, Live Plants, and Floral Hardgoods / Decor

Manage team performance through key metrics and KPIs and by providing on-the-job coaching and feedback

Run the Sales operations performance management processes; This includes the ability (and expectation) to hire additional Sales representatives

Set the annual (& multi-year) sales growth plan

Drive target customer identification, lead generation, and sales team cross / up-sell

Develop new (and strengthen existing) Go-to-Market channels to maximize revenue performance and expand geographic footprint

Validate and/or change current Sales coverage and territory mapping

Implement new processes / policies to drive sales performance and reach new customer bases

Instill CRM best practices to improve the quality of sales and customer data

As needed, re-vamp sales incentive compensation plans to drive sales team performance

Drive strategic partnership development to create increase brand awareness and market penetration

Play primary relationship owner for high priority customers and / or strategic partnerships

Ensure ongoing customer experience, satisfaction, and relationships as #1 priority

Coordinate with different departments (Fresh Flowers, Live Plants, and Floral Hardgoods / Decor), functions of the business (Sales, Finance / Accounting, Supply Chain / Procurement, and HR), and the company executive leadership team

Qualification

B2B sales managementAnalytical skillsLeadership skillsMS Excel proficiencyNegotiation skillsCustomer relationship managementInterpersonal communicationProblem-solving

Required

Bachelor's degree in Business, Management, Sales & Marketing, or related field (MBA or past experience In Management Consulting a plus)

Extensive experience managing a B2B sales organization

Exceptional analytical, negotiation, and interpersonal communication skills

Natural leadership and people management skills

Able to break-down complex problems into tactical plans of execution

Advanced analytical skills and proficiency in MS Excel and / or business intelligence (visualization) technologies to manage team performance through metrics and KPIs