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Udacity · 1 month ago

Growth Product Manager Nanodegree - Accelerator Mentor

United States

Full-time

Remote

Mid Level

4+ years exp

Udacity, now an Accenture company, is on a mission of forging futures in tech through radical talent transformation in digital technologies. The Growth Product Manager Nanodegree - Accelerator Mentor will provide world-class technical support to learners, facilitating their Nanodegree journey through virtual sessions and community engagement.

Artificial Intelligence (AI)E-LearningEdTechEducationMachine LearningRoboticsSoftwareTraining

Comp. & Benefits

No H1B

Responsibilities

Provide technical support for students daily over an online community forum

Answer questions around course content over the forum and facilitate content for students who get stuck in learning

Participate in organizing community activities in coordination with the forum’s admin to ensure a fun and engaging learning environment and to help in improving students’ progress (such as online webinars, technical quizzes, technical challenges..etc)

Share interesting extracurricular information over its dedicated categories, such as content-related news articles and useful resources to enrich the personal and professional aspects of the community

Attend regular online meetings/ office hours with Udacity representatives through zoom, the online forum, or other medians if needed

Be responsive over close groups and discussions with Udacity representatives

Encourage engagement through discussions, webinars, and technical activities

Redirect learners to appropriate support channels and escalate issues to the Mentor Operations team when needed

Qualification

Product AnalysisGrowth StrategyA/B TestingData-Driven Decision-MakingCustomer AcquisitionUX OptimizationPublic SpeakingTechnical NetworkPositive CharacterFluency in English

Required

Fluency in English both written and spoken

4+ years of working experience related to the below skillsets

Technical competence: Product Analysis & Growth Loops, Growth strategy and experimentation, product strategy, A/B testing, funnel and cohort analysis, customer acquisition and retention, LTV and churn optimization, monetization strategy and pricing, user and buyer persona development, UX optimization and journey mapping, channel strategy, and data-driven decision-making

Graduate from a Udacity Nanodegree Program is a added plus

Experience teaching technical concepts and public speaking

Experience organizing technical talks, or webinars

Positive character, trusted by the students, creating emotional ties in the group

Existing tech network and experience in technical conversations & discussions

Flexibility at their current job to take this challenge part-time as an external contractor