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Frank Winston Crum Insurance · 1 day ago

Sr. General Liability Claims Representative

Clearwater, FL

Full-time

Onsite

Mid, Senior Level

$63K/yr - $83K/yr

5+ years exp

Frank Winston Crum Insurance is a prominent insurance provider that specializes in Workers' Compensation and General Liability policies. The Sr. General Liability Claims Representative will adjust claims and develop strategies for handling general liability claims, ensuring timely resolutions and effective communication of coverage positions.

Insurance

Hiring Manager

Gina Hofferica

Responsibilities

Investigates, evaluates and brings to timely resolution an inventory of low to moderately complex general liability claims of which some are litigated and may involve large property damage, bodily injury, inland marine and a sub- set of construction defect type claims in accordance with established claim handling standards and applicable state regulations and laws

Understands general liability coverage issues and can analyze and interpret commercial policy language in conjunction with specific facts of loss to reach appropriate coverage decisions and effectively communicate the company’s coverage position verbally and in writing including reservation of rights and denial of coverage letters

Composes a variety of other written communications to insureds, claimants, attorneys and agents in a professional and error-free manner

Understands and interprets construction contracts and apply risk transfer when appropriate

Evaluates and documents damages to ensure accurate and timely reserves; immediately escalate to management cases with potential exposure above your authority

Negotiates effectively and in good faith to achieve fair and accurate claim settlements

Manages litigated claim files proactively from inception to closure, including collaboration with defense counsel to determine and execute an appropriate plan of action; bring litigated cases to resolution either by negotiated settlement or trial, as appropriate

Negotiates the duty to defend and indemnify with liable insurers when appropriate

Retains experts and vendors to achieve appropriate claim outcomes while remaining mindful of loss adjustment expenses

Manages assigned workloads effectively to achieve quality and quantity production goals while providing superior customer service

Implements strategies to expeditiously close files and manages claims to a conclusion in the most effective manner possible

Documents all notes and file activity in a paperless claim system appropriately and clearly; compose detailed periodic reports including claim summary reports and large loss notifications, as needed

Communicates with other departments regarding developments on specific claim files as well as overall claim trends

Demonstrates an understanding of reserving requirements and philosophies and can maintain appropriate reserves on all assigned claim files

Qualification

General liability claims handlingCommercial policy analysisLitigation managementClaims documentationPublic adjuster licenseNegotiation skillsCustomer serviceCommunication skillsTeam collaboration

Required

Five (5) or more years of experience in adjusting commercial liability claims

Proven record of increasing responsibility

Proven record of appropriate claim outcomes

Excellent customer service

Proper Public adjuster licenses in Florida and/or Texas

Ability to obtain additional licenses as needed

Preferred

College degree preferred

Benefits

Health Insurance is zero dollar paycheck cost for employee's coverage and only one-hundred-forty-five dollars a month for family!

Dental and Vision Insurance

Short Term Disability and Term Life Insurance at no cost to the employee

Long Term Disability and Voluntary Term Life Insurance

Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance

401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match

Employee Assistance Program at no cost to the employee

Flexible Spending Accounts for Medical and Dependent Care Reimbursement

Health Savings Account funded by FrankCrum

Paid time off and holiday pay

Education reimbursement

PTO cash out

Tickets at Work

Access to the Corporate America Family Credit Union

Employee and client referral bonus programs

Disaster Relief Fund for employees