Thorogood · 2 months ago
IT Support and Operations Coordinator
Merrill, WI 54452, USA
Full-time
Onsite
Entry Level
1+ years expWeinbrenner Shoe Company is a reputable U.S. manufacturer specializing in durable work and safety footwear. They are seeking an IT Support and Operations Coordinator to support system integrations, streamline IT operations, and enhance their manufacturing environment through data-driven solutions.
ManufacturingRetailShoes
Responsibilities
Assist in managing vendor relationships, including tracking contract renewal dates, keeping records of vendor contacts, and supporting the timely renewal of IT-related services and licenses
Manage and track IT hardware and software assets, ensuring accurate inventory records and proper disposal of obsolete equipment
Maintain an up-to-date inventory of software applications, ensuring compliance with licensing agreements and keeping track of version updates
Work closely with IT management to coordinate operational tasks, ensuring smooth internal processes and facilitating the execution of IT projects
Assist in the creation and maintenance of documentation related to IT policies, procedures, and vendor contracts
Identify areas for improvement in IT workflows, support processes, and asset management systems to increase efficiency and productivity
Communicate effectively with employees to gather IT-related feedback and ensure high levels of customer service and user satisfaction
Provide initial triage and support for end-user IT issues, routing and escalating to internal IT staff or external vendors as appropriate
Qualification
Required
Associate's degree in Information Technology, Business Administration, or a related field, or equivalent work experience in a technical support or operations coordination role
1-3 years of experience in IT operations coordination or IT support, preferably in a business or manufacturing environment
Familiarity with vendor management processes, contract renewals, and asset tracking tools
Ability to manage multiple tasks simultaneously and work independently or as part of a team
Strong written and verbal communication skills, with the ability to work effectively across all levels of the organization
Excellent troubleshooting and problem-solving skills, with the ability to escalate issues as needed
Strong organizational skills and attention to detail
Proficiency in help desk software, asset tracking systems, and IT troubleshooting
Knowledge of Microsoft Office Suite (Word, Excel, Outlook), ticketing systems, and asset management tools
Ability to learn new technologies and adapt to changing business needs
Benefits
Medical/Health Insurance
High Deductible Health Insurance and HSA Qualified Plan.
HSA company match.
Free Primary Care through Anovia Health
Dental and Vision Insurance
Dental insurance through Delta Dental
Vision insurance through NVA(National Vision Administrators)
Very low employee cost
Life, Short-Term Disability, AD&D and Additional Supplemental Insurance Benefits
Company paid group Life and AD&D insurance
Company paid long-and-short-term disability insurance
Voluntary supplemental critical illness, hospital indemnity and accident insurance
Voluntary Spouse/Child life insurance
401K - Employees are eligible to participate in our 401k program after 60 days of employment
ESOP (Employee Stock Ownership Plan) - The ESOP is 100% funded by Weinbrenner Shoe Company, Inc.
Bonus program
Vacation and PTO time
10- paid holidays
Tuition assistance
Employee Assistance Program
Company
Thorogood
Thorogood is a manufacturer of uniform shoes.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase