Puma Managed IT · 3 months ago
Solutions Engineer I
Huntsville, AL
Full-time
Hybrid
Entry Level
2+ years expPuma Managed IT is seeking a highly skilled and experienced Solutions Engineer to join their team. In this client-facing role, you will design, implement, troubleshoot, and maintain critical IT infrastructure while resolving complex technical problems.
Information Technology & Services
Responsibilities
Provision, deploy, configure, and optimize workstations and servers for seamless integration into operational environments
Diagnose and resolve operating system, hardware, driver, and performance challenges across workstations and servers
Identify and resolve network challenges while demonstrating expertise in networking principles such as DNS, DHCP, and STP
Proficient in PBX systems, including overseeing call center agent management, queue administration, and permissions adjustment
Implement, configure, and deploy Next-Generation Antivirus (NGAV) and Endpoint Detection and Response (EDR) solutions, while also addressing endpoint threats and managing basic security alerts
Deployment and maintenance of remote access solutions including VPN, terminal services, and Windows Virtual Desktop
Administration of Network File Systems including LUN expansion, usage monitoring, and proactive alert management
Design and implementation of security standards and enforce adherence to best practices
Collaborate with the engineering team to devise, execute, and maintain network and hardware enhancements
Engage in project scope evaluations and uphold timely completion of project tasks
Qualification
Required
2+ years experience of working in an engineer role
Prior working experience in MSP in service department or engineering
Self-starter, goal driven, and consistent
Great communication skills, capable of attending or hosting meetings with end clients and management
Highly detailed with exceptional documentation abilities
Team player, values collaboration and feedback from engineering team
Problem solver, ability to think creatively and critically and thrive in a fast-paced, and dynamic work environments
Strong knowledge and experience in scripting languages
Ability to design, develop, and test network infrastructure
Comprehensive knowledge and experience with servers, virtual machines, and file systems
Prior Intune experience; understanding of security and conditional access policies
Skilled in anticipating future network and technology demands, projecting project scopes, and effectively allocating resources within budget constraints
Ability to travel to end client locations
Company
Puma Managed IT
Puma is a privately owned group of talented healthcare & aerospace IT engineers from all areas of technology, with a mission to deliver superior tech and services to companies throughout the US.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase