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T.J. Regional Health · 2 months ago

Clinic Patient Service Representative, TJHC Family Care

Columbia, KY 42728, USA

Full-time

Hybrid

New Grad, Entry Level

T.J. Regional Health is seeking a Clinic Patient Service Representative to assist with front office functions. The role involves greeting patients, scheduling appointments, insurance verification, and supporting the healthcare team to ensure quality patient care.

Health CareHospital

Responsibilities

Accurately obtains and enters patient information into Medical Record database with little or no error

Professionally answers all incoming calls. Accurately records messages, and forwards calls appropriately. Completes follow up calls as needed

Collects co-payments. Accurately records and processes payments

Assists patients in scheduling, canceling, and rescheduling appointments. Completes patient appointment reminders

Demonstrates strong organizational skills. Able to multi-task

Ability to work independently on assigned tasks as well as accept direction on given assignments

Demonstrates excellent verbal and written communication skills. Demonstrates exceptional interpersonal communication skills

Performs insurance verifications and uses HDX information to identify patient coverage status and amounts due

Floats to other areas as requested and responds to assignment with a positive attitude

Other duties as requested

Qualification

Customer service skillsComputer skillsVerbal communicationInsurance verificationOrganizational skillsMulti-taskingWritten communicationInterpersonal skills

Required

High School Diploma or equivalent is required

Excellent customer skills

Computer skills as well as the ability to type with accurate spelling, grammar and punctuation are required

Having the ability to speak clearly and concisely with patients and providers is crucial

Must be able to perform duties and maintain personal conduct, attitude and appearance that conform to policies and procedures of the facility

Skills in establishing and maintaining effective and professional relationships with patients, medical staff, clerical staff and the public will be essential

Must be able to see with corrective eye wear

Must be able to hear clearly with assistance

Lifting - 0-50lbs, 50lbs or more with assistance

Carrying - 0-50lbs, 50lbs or more with assistance

Pulling - up to 100lbs

Pushing - up to 100lbs