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RWS Group · 2 months ago

Program Director

United States

Full-time

Remote

Director/Executive

RWS Group is a leader in language technology and AI-driven solutions, and they are seeking a Program Director to enhance customer relationships and oversee program delivery. The role involves managing multiple client program teams, ensuring profitability and client satisfaction, and developing business strategies to meet operational goals.

ContentIntellectual PropertyTranslation Service

H1B Sponsor Likely

Responsibilities

Engages with customers as a senior operational leader

Analyzes and evaluates customer business issues and leads teams to execute defined solutions across all service offerings

Is accountable for increasing organic program revenue, managing margin, and other KPIs

Collaborates with operations leadership to ensure customer satisfaction and implements continual process improvement, measurement/benchmarking, and automation across all lines of service delivery

Records, analyzes, and evaluates the performance of delivery teams and external suppliers to achieve high levels of customer satisfaction, quality, and profitability

Is responsible for the analysis, evaluation, and generation of operational revenue forecasts and partners with the sales team on the evaluation and generation of sales forecasts

Provides support as a key interface with clients at the last stage of the sales cycle; provides thought leadership for solution generation; drives transition and onboarding of new clients as appropriate

Serves as the overall escalation point for assigned customer account(s)

Leads operational discussions with the customer and proactively monitors and shares customer feedback received through the client feedback database, ensuring appropriate actions are taken and shared with the customer in a timely manner

Leads in formulating, interpreting, implementing, and measuring processes for company service offerings

Develops and certifies programs for operational readiness, supports hiring, and focuses on lowering costs related to client solutions and services

Is accountable for the overall financial health of the accounts

Collaborates with site and senior business unit leadership to drive teams in improving all areas, including process, people, and technology. This could include, but is not limited to, evaluation of the P&L statements, outsourcing performance and behavior, and innovation of process and technology to increase productivity and/or profitability

Understands and adheres to company Quality Management System (QMS) requirements including but not limited to ISO standards

Supervises, sets performance standards, and evaluates assigned personnel for the purpose of ensuring their department and individual performance objectives are met

Analyzes department work levels and receives appropriate approval for changes in staffing levels/positions to meet business unit work needs. Participates in the selection process for new employees

Qualification

Project CoordinationLinguistic Validation ManagementCustomer Service ManagementOperations ManagementPMP CertificationFluency in Foreign LanguageAnalytical SkillsLeadership SkillsCommunication SkillsOrganizational Skills

Required

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying

Typical qualifications would be equivalent to: College/university degree in Business, English, Foreign Language, Social or Applied Science, or related field

Demonstrated experience coordinating complex projects within the translation/localization industry, with a preference for a background in medical/ pharmaceutical/ life sciences translations

Experience in managing Linguistic Validation projects

Successful customer service/account management experience within the translation industry

Demonstrated successful leadership or mentoring experience

A progressive record of increasing responsibility in management leading up to a senior management position, including successful performance in operations management

Exceptional track record of successfully managing relationships with clients, internal stakeholders, and the management team

Experience operating in a fast-growing, publicly traded international company

Preferred

PMP or PgMP Certification is a plus

Verbal and written fluency in at least one foreign language is a plus

Company

RWS Group

Glassdoor3.6

RWS is a global AI solutions company empowering the world’s most trusted enterprise AI.

Founded in 1958

Slough, Buckinghamshire, GBR

5001-10000 employees

https://www.rws.com/

H1B Sponsorship

RWS Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (3)

2020 (2)