Capital One · 2 months ago
Director, Design Research, Card
McLean, VA
Full-time
Onsite
Director/Executive
$226K/yr - $258K/yr
8+ years expCapital One is a leading financial services company, and they are seeking a Director of Design Research for their Card business. This role involves collaborating with various teams to develop research strategies, track insights, and enhance the user experience through human-centered design practices.
Financial Services
No H1B
Responsibilities
Establishing direction and expectations for design research practice across the line of business
Seeking out novel methods and technologies to accelerate learning velocity
Enables and supports democratized research activities
Developing deep expertise in our customers’ needs and business solutions in order to proactively identify research opportunities that deliver meaningful, actionable insights
Building and maintaining trusted relationships with leaders of business, product, design, and engineering
Leveraging existing data and leading high impact programs that enable business outcomes
Evaluating increasingly diverse perspectives, data-driven insights, and customer & business needs to accelerate learning, inform decisions, and influence the product experience & portfolio direction
Establishing standard research practices, high quality insights, and team talent development
Consistently identifies the highest-leverage opportunities, prioritizes effectively and negotiates needs with executive leaders and diverse stakeholders in a fluid environment
Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate learning and elevate the value of research
Present work across levels and job functions, modeling a strategic human-centered approach that to make the complex accessible, influence executive stakeholders and achieve impactful results
Qualification
Required
At least 8 years experience conducting qualitative or quantitative user experience research
At least 6 years of professional experience conducting user experience research in a corporate environment
At least 6 years of experience conducting data analysis (such as: survey data, behavioral analytics)
At least 3 years managing user experience research teams
Preferred
At least 10 years experience conducting qualitative or quantitative user experience research in large, matrixed organizations
At least 8 years managing UX research teams
Experience managing managers
Exceptional verbal and written communication skills
Ability to influence senior executives
Experience with performance management and career coaching
Experience attracting and hiring top talent
Knowledge with any of the following subjects: Human Factors, User Experience Design, Psychology, Sociology, Communication, Information Architecture, Systems Architecture, Computer Science, Data Science, Economics
Benefits
A comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
Benzinga.com
2026-01-21
Business – Latest Financial & Stock Market News | New York Post
2026-01-20
Business News: Pasadena Star-News
2026-01-19
Company data provided by crunchbase