TeamLogic IT · 1 month ago
Managed Service Provider Level 3 Technician
North Charleston, SC
Full-time
Onsite
Senior Level
5+ years expTeamLogic IT is a collaborative IT service provider seeking a skilled Managed Service Provider (MSP) Level 3 Technician to provide advanced IT support for SMB clients. The role involves troubleshooting complex issues, managing networks, and leading projects while ensuring compliance and security standards are met.
Information ServicesInformation Technology
Responsibilities
Advanced Technical Support: Troubleshoot and resolve complex server, network, and software issues
Network Management: Design, implement, and maintain secure, high-performing networks; monitor and prevent issues
System Administration: Perform updates, patching, backups, recovery, and ongoing system maintenance
Client Support: Deliver professional, timely service; understand client needs and recommend solutions
Project Management: Lead migrations, deployments, and installations; coordinate with teams and vendors
Documentation: Maintain accurate diagrams, configurations, and procedures
Compliance & Security: Ensure client systems meet regulatory and cybersecurity standards; conduct audits
Emergency Support: Provide on-call, after-hours help for critical issues
Service Desk Leadership: Handle escalations and implement best-practice processes
Qualification
Required
5+ years IT support
2+ years Level 3 or senior role
MSP experience preferred
Bachelor's in IT/CS preferred
Network+ certification
Security+ certification
Azure Admin certification
CCNA certification a plus
Experience with Windows/Linux servers
Experience with VMware/Hyper-V
Experience with Azure/AWS
Knowledge of firewalls, VPNs, protocols, cybersecurity best practices
Experience with tools like SolarWinds/Auvik
Experience with NinjaRMM
Experience with Autotask
Experience with ServiceNow
Experience with Zendesk
Familiar with Hudu
Familiar with IT Glue
Familiar with SharePoint
Strong problem-solving skills
Strong communication skills
Project leadership skills
Customer service skills
Ability to work in a fast-paced MSP environment
Ability to collaborate effectively
Valid driver's license required
Benefits
Insurance Reimbursement After 90 Days
Mileage Compensation
Free uniforms
Bonus based on performance
Flexible schedule
Opportunity for advancement
Training & development
Company
TeamLogic IT
TeamLogic IT provides IT service, support, project consultation and account management for businesses.
1001-5000 employees
H1B Sponsorship
TeamLogic IT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Charu Mungale
CEO
David Hardy
Chief Executive Officer
Recent News
Company data provided by crunchbase