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Turning Point Community Programs · 2 months ago

Information Technology Helpdesk Technician

Rancho Cordova, CA 95670, USA

Full-time

Hybrid

Entry Level

$26/hr - $27.50/hr

1+ years exp

Turning Point Community Programs is seeking an Information Technology Helpdesk Technician to provide first-line remote technical assistance and support for computer systems, hardware, and software. The role involves troubleshooting issues, coordinating with vendors, and maintaining daily performance of computer systems while assisting colleagues in all areas related to IT.

Health CareMedicalMental HealthNon Profit

Responsibilities

Provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware under the direction of the IT Operations Manager and IT Director

Responds to queries either in person, over the phone, via email or IT Helpdesk System

Asks questions and provides basic troubleshooting to determine nature of problem and walks customer through problem-solving process

Coordinates work with 3 party vendor(s) for system repair; trains computer users

Maintains daily performance of computer systems

Installs, modifies, and repairs computer hardware and software

Runs diagnostic programs to resolve problems

Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Follows up with customers to ensure issue has been resolved

Assists with administration of all applicable user accounts within the agency (i.e. Active Directory, Skype for Business, Exchange, Airwatch, etc.)

Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs

Aids IT Field Technicians, IT Operations Manager, and IT Director as needed for instruction or special projects

Assists with computer system imaging and deployment

Configures and troubleshoots cell phones and mobile devices; tests and installs new and upgraded software

If needed, travels to agency sites for the purpose of performing needed maintenance, troubleshooting and transportation of equipment using personal vehicle

Qualification

IT Helpdesk experienceTechnical troubleshootingComputer hardware repairSoftware installationCustomer serviceDiagnostic programsMobile device configurationCommunication skillsTeam collaboration

Required

Graduation from high school

One (1) year of IT Helpdesk experience

California driver's license & current vehicle insurance/registration if driving

Reliable means of transportation capable of passing vehicle safety inspection if more than five years old excluding all modes of two-wheeled transport inclusive of bicycles, mopeds and motorcycles