Open Dealer Exchange · 3 months ago
Desktop Support Engineer I
Southfield, MI
Full-time
Hybrid
Entry Level
2+ years expOpen Dealer Exchange (ODE) is seeking a Desktop Support Engineer Level I to support its workforce. The role involves providing end-user support, managing support tickets, and maintaining enterprise systems to ensure efficient operations.
Information ServicesInformation Technology
Responsibilities
Provide end-user support: Deliver responsive, high-quality customer service to internal users, addressing technical issues and service requests
Resolve incidents per service level agreements: Manage and resolve support tickets using the service desk system, ensuring issues are handled within defined SLAs
Leverage desktop automation tools: Utilize enterprise automation tools to streamline desktop support and identify opportunities for further automation
Support core enterprise systems: Maintain and troubleshoot systems such as Microsoft Active Directory, Intune, and Microsoft Entra to ensure secure and reliable operations
Manage user lifecycle processes: Handle onboarding and offboarding tasks, including account creation, access provisioning, and deactivation
Track IT assets and inventory: Assist with the management of hardware and software inventories, ensuring accurate asset records
Evaluate hardware and software solutions: Analyze current technologies and make recommendations for standardization and improvement across the organization
Document and enhance procedures: Create and update documentation for IT standards, policies, and procedures to support continuous improvement and consistency
Support additional IT duties: Perform other IT-related responsibilities as needed to support team and business objectives
Contribute to special projects: Participate in assigned IT initiatives and projects, supporting the development and implementation of new systems or processes
Qualification
Required
Associate's degree in Computer Science or related discipline, or equivalent experience
2+ years of experience in Information Technology, with at least 1+ years of experience in a desktop system support role
Hands-on experience with device management tools, such as Microsoft Intune, MECM, or SCCM
Proficient in user account management using Active Directory or Microsoft Entra, including password resets and access provisioning
Proficiency in Microsoft 365 Suite (Word, Excel, PowerPoint, Outlook, Teams)
Skilled in troubleshooting and supporting end-user hardware, including laptops, printers, and conference room technologies
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
Proven ability to deliver professional, high-quality technical support while maintaining a positive and customer-focused attitude
Team-oriented mindset, with the ability to collaborate effectively in a fast-paced environment
Preferred
Experience with ServiceNow or similar IT service management (ITSM) platforms for incident tracking and resolution
Familiarity with Windows Autopilot for device provisioning, deployment, and lifecycle management
Hands-on experience with VoIP systems and A/V equipment, including monitors, projectors, microphones, and cameras
Proficiency in PowerShell or other scripting tools to automate routine tasks and improve operational efficiency
Benefits
Hybrid work model
Excellent compensation/benefit package
Company
Open Dealer Exchange
Open Dealer Exchange is a joint venture between CDK Global and the Reynolds and Reynolds Company.
201-500 employees
H1B Sponsorship
Open Dealer Exchange has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2021 (3)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase