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ESCO Technologies · 2 months ago

Senior Client Service Engineer

USA

Full-time

Onsite

Senior Level

$116K/yr - $146K/yr

5+ years exp

ESCO Technologies is seeking a Senior Client Service Engineer responsible for providing engineering support to the power utility industry. The role involves technical support on Doble products, analysis of test results, and training, while also engaging in R&D and participating in technical conferences.

Industrial Manufacturing

No H1B

Responsibilities

Provide technical and application support on Doble products, analysis of test results, training and consultation on power apparatus

Support Research & Development relating to application and product development

Publish technical articles and participate in various technical conferences sponsored by Doble and other industry organizations

Function as a Subject Matter Expert (SME) in a particular discipline

Engage in more advanced diagnostic areas of expertise

Write technical reports for diagnostic analysis with no review required in most cases

Provide training to Doble Clients at a high level

Responsible for all custom agenda planning and scheduling decisions

Provide expertise to others in the CS department as well as to other departments within Doble, and make appropriate decisions regarding that internal support

Qualification

Electrical EngineeringPower Apparatus ExperienceDoble Products FamiliarityDiagnostic Test TechniquesCustomer Service CommitmentMulti-tasking AbilityProfessional ConductWillingness to Work OutdoorsCommunication SkillsPresentation Skills

Required

Bachelor's Degree, or higher, in Electrical Engineering is preferred. Related technical disciplines will be considered

Individuals with alternative technical training, 10 years of utility experience specifically focused on power apparatus, and familiarity with Doble products will be considered in lieu of a degree

5 years of utility or similar experience specifically focused on power apparatus

Familiarity with Doble products

Previous experience in the power utility industry and familiarity with electrical substation apparatus

Understanding of diagnostic test techniques for high-voltage power apparatus

A solid commitment to customer service is required

The ability to conduct oneself in a professional manner

Travel is required 30% of the time to both domestic and international locations for periods that are typically 6 days (Sunday to Friday) and rarely exceed 14 days

The ability to multi-task and be flexible as the daily routine includes frequent client interactions

Must manage job assignments which frequently change to meet client needs

Must have experience and willingness to teach and work outdoors in energized substations

Strong communication skills, both written and verbal

The candidate must be able to clearly and concisely express their opinion

Good presentation skills will be required to conduct product training, marketing demonstrations and technical presentations at various forums and to audiences with varying skill set

Requires a solid command of English, however fluency in another language is a plus

The ability to conduct oneself in a professional manner

The ability to multi-task and be flexible. The daily routine includes frequent telephone interruptions. Job assignments frequently change to meet client needs

The willingness to work outdoors, in an energized substation

Must be capable of lifting 30 pounds

Must use assistance when lifting 50 or more pounds

Company

ESCO Technologies

ESCO Technologies is a global provider of highly-engineered products and solutions to diverse and growing end-markets that include the aerospace, defense, space, healthcare, wireless, consumer electronics, electric utility, and renewable energy industries.

Founded in 1990

St Louis, Missouri, USA

1001-5000 employees