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Genesys · 1 month ago

Director, Partner Sales - North America

North Carolina, USA

Full-time

Hybrid

Director/Executive

$146K/yr - $270K/yr

8+ years exp

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Director, North America Partner Sales will lead a team responsible for building and executing a high-impact partner pipeline across the region, driving revenue growth through effective leadership and engagement with strategic partners.

Artificial Intelligence (AI)Cloud ComputingSaaSSoftware

Work & Life Balance

Responsibilities

Lead, coach, and develop a team of PSMs accountable for delivering measurable pipeline and revenue growth

Manage executive relationships with Elite, Premier, and designated partners to ensure alignment with Genesys priorities

Oversee partner business planning, forecasting, and quarterly performance reviews

Collaborate with cross-functional teams (Sales, Marketing, Product, Solution Consulting, Operations) to ensure a consistent and seamless partner experience

Align partner engagement strategies with North America Sales leadership to support regional execution and growth

Drive demand generation and joint go-to-market programs that expand partner-sourced opportunities

Oversee opportunity tracking, forecasting, and pipeline progression

Lead regular business reviews and cadence meetings to manage accountability and results

Manage conflict resolution, deal registration, and escalation processes as required

Focus on partner-led new logo acquisition, expansion opportunities, and AI-enabled growth initiatives

Qualification

Sales management experiencePartner relationship managementPipeline managementTeam developmentCross-functional collaborationAnalytical skillsCommunication skillsOrganizational skills