Luma Health · 3 days ago
Conversational Designer
United States
Full-time
Remote
Mid Level
$110K/yr - $125K/yr
3+ years expLuma Health is a company focused on improving healthcare accessibility through technology. As a Conversational Designer, you will craft the voice and personality of AI agents, designing engaging text and voice experiences that assist patients and healthcare staff in navigating their healthcare journey.
AppsElectronic Health Record (EHR)Health CaremHealthSchedulingUnified Communications
Responsibilities
Design end-to-end conversational experiences for both voice and text-based AI agents across patient-facing products
Craft dialogue flows, conversational patterns, and error handling that feel natural while achieving business goals
Define and evolve the personality, tone, and voice guidelines for our AI agents across different contexts and use cases
Collaborate with cross-functional teams including product, engineering, AI/ML specialists, and product designers to shape AI product strategy
Conduct user research and testing to understand how patients and healthcare staff interact with conversational interfaces, iterating based on real-world feedback
Design for edge cases, errors, and conversational repair: the messy moments where AI experiences often break down
Create conversation design documentation including sample dialogues, decision trees, and persona guidelines
Partner with product designers to ensure conversational experiences integrate seamlessly with visual UI
Measure and optimize conversational experiences using analytics, user feedback, and conversation logs
Qualification
Required
Have 3-5 years of experience in conversational design, voice design, UX writing, or related fields (bonus for healthcare or related industry experience)
A portfolio that demonstrates your ability to design natural, effective conversational experiences: show us your dialogue flows, how you handle errors, and how you've solved complex interaction problems
Experience designing for both voice and text-based interfaces, understanding the unique constraints and opportunities of each
Comfortable working with AI/LLM technologies and understanding their capabilities and limitations
Skilled at writing dialogue that sounds human, handles ambiguity, and guides users without feeling scripted or robotic
Experience conducting conversational user research and usability testing
Willing to collaborate with cross-functional teams and give/receive feedback thoughtfully
Passionate about accessibility and designing inclusive conversational experiences
Benefits
Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
Work Life Balance
Flexible Time Off
Wellness Programs
Discounted Perks
401(k) and Company Equity
Company
Luma Health
Luma Health offers patient access, revenue cycle management, and patient relationship management.
51-200 employees
H1B Sponsorship
Luma Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (2)
2022 (7)
2021 (9)
Funding
Current Stage
Growth StageTotal Funding
$159.1MKey Investors
FTV CapitalPeakSpan CapitalU.S. Venture Partners
2021-11-23Series C· $130M
2019-08-27Series B· $16M
2018-05-22Series A· $6.33M
Leadership Team
Adnan Iqbal
Co-Founder & CEO
Aditya Bansod
Co-Founder & CTO
Recent News
Columbia West
2026-01-06
2025-11-25
2025-11-13
Company data provided by crunchbase