AAA Club Alliance · 2 months ago
Car Care System Administrator
Wilmington, DE (Job Posting)
Full-time
Hybrid
Senior Level
$57K/yr - $94K/yr
5+ years expAAA Club Alliance is hiring a Car Care System Administrator to join their team in Wilmington, DE. This role is responsible for providing system administration for the Shop Management Software (SMS), including configuration, reporting, and integration, while collaborating with various internal departments and software vendors.
Consumer Services
Responsibilities
Provide escalated Production support. Provide support for SMS systems including, but not limited to, researching and resolving problems with Accounting, issues with business process; recommend alternate solutions. Troubleshoot any system issues and ensure appropriate parties are involved to resolve issue
Serve as a resource and liaison to business lines such as HR, Accounting, Audit, Procurement and others as needed, regarding inquiries errors and data issues
Assist team members and users of information systems issues associated with HR systems by investigating providing detailed recommendations on resolutions
Identify and understand issues, problems and opportunities. Recommend process improvements and innovative solutions. Provide advice and options on the best way to automate processes in the system
Create advanced reports. Create and support a variety of advanced reports utilizing appropriate reporting tools. Prepare regularly scheduled reports and ad-hoc reporting as required
Manage system updates; responsible for addressing system upgrades and modifications with internal and external IT resources, which includes identifying requirements, configuration, testing and implementation
Gather, build, and test updates made for SMS in our Sandbox environment and reports to staff all findings prior to moving updates to live production
Ensure accuracy of data through routine data audits and validation by working with field managers
Effectively translates user requirements into technical specifications
Update system with all needed data from management associate with pricing, new packages, control file changes, open Web connections, add/delete users, etc
Create and maintain SMS user guide documents
Assist with submittal and follow up on all help desk tickets submitted to software support vendors support tickets via Service Now
Assist/lead change management committee tasks with selected members to make certain all changes are socialized through the Car Care groups before implementation
Provide subject matter expertise to the Learning and Development team to translate the business needs into user
Maintain an awareness of emerging business needs and external technological developments to identify and recommend improvement needs/opportunities
Use industry standard best practices to develop system and process improvements
Support Accounting, HR, and IT in Car Care related technology initiatives by executing on necessary project tasks and adhering to timelines and quality expectations
Provide after-hours and weekend support as needed
Other duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Business Management or a related field
5+ years of experience supporting Automotive and/or Retail based customer facing applications
5+ years of system administration experience
Ability to work independently on assignments and projects
Operational knowledge of report writing utilizing Business Objects
Proficiency with data conversion and mapping
Fundamental understanding of SQL and relational database design
Demonstrated understanding of business objectives both internally and externally which impact the company's ability to achieve its objectives
Advanced proficiency in Microsoft Excel, and demonstrated ability with other MS Office applications including Access
Strong verbal and written communication skills and the ability to effectively interact with all levels in a business environment
Ability to work with minimal supervision, effectively set priorities and meet deadlines
Can handle multiple projects while maintaining high quality, accurate work
Proven analytical and problem solving skills
Benefits
Annual Bonus + Annual Merit Increase Eligibility
Health & Life Insurance
3+ weeks of paid time off accrued during your first year
401(K) plan with company match up to 7%
Professional development opportunities and tuition reimbursement
Paid time off to volunteer & company-sponsored volunteer events throughout the year
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
And MORE! Check out our Benefits Page for more information
Company
AAA Club Alliance
For more than 100 years, we’ve been helping people get to where they’re going.
Founded in 1900Wilmington, Delaware, US
1001-5000 employees
H1B Sponsorship
AAA Club Alliance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (3)
2022 (5)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Tom Wiedemann
President & CEO
Cathy Ovchar
EVP and CFO
Company data provided by crunchbase