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Deloitte · 1 week ago

CRM Data and Analytics Manager - Audit Growth

Philadelphia, PA

Full-time

Hybrid

Mid, Senior Level

$84K/yr - $173K/yr

5+ years exp

Deloitte's Audit & Assurance Growth Team is looking for a CRM Data and Analytics Manager to leverage data for actionable insights. The role involves developing growth strategies, managing the Salesforce CRM platform, and leading analytics and reporting efforts to support the Audit & Assurance business.

AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management

Growth Opportunities

H1B Sponsored

Responsibilities

Become a subject matter expert with Deloitte's CRM Salesforce application, and related best practices and procedures

Collaborate with business stakeholders and leaders to understand their analytics and reporting needs. Gather requirements, key metrics and Key Performance Indicators

Drive business insights and actions for leadership, leveraging data and analysis, while identifying trends, patterns, and focus areas

Develop, own and manage custom reports, dashboards, and visualizations that support data-driven decision making

Assess trends and relationships identified in large data sets, and present findings to multiple levels of leadership

Stay updated with the latest Salesforce CRM reporting and analytics features and AI capabilities. Evaluate new tools, techniques, and methodologies to improve the analytics capabilities and drive continuous improvement in data analysis and reporting

Utilize best practices for protecting data through governance, access controls, and secure integration protocols

Manage and mentor team members

Play a key role in ensuring data quality and developing accurate reports and dashboards for all levels of users

Help to manage Deloitte's CRM application through continuous application enhancements and user support and training

Assist with user acceptance testing for functional and reporting/analytics releases to ensure solutions are defect free and achieve design requirements

Provide advanced technical or business support for reporting/analytics issues, as escalated by the technical Support team

Assist with development of training, communications, best practices and FAQs for reports and dashboards

Assist with responding to support queries sent to the CRM support mailbox

Coordinate and contribute to team projects to promote a growth culture and must be able to work well in collaborative and matrixed management situations

Qualification

Salesforce CRMData analysisAnalytics reportingAIAutomation toolsProject managementBusiness analysisMicrosoft OfficeCommunication skillsTeam management

Required

Bachelor's degree in business or related field

5+ years of experience in reporting, analytics, business analysis, data analysis and/or product management of software-based solutions. Proficient understanding of the software development cycle

Experience with Salesforce CRM

Currently certified or willing to obtain certification as a Salesforce CRM Analytics and Einstein Discovery Consultant

Advanced analytical mindset with experience in at least one of the following areas: data manipulation, report development or software development

Knowledge of AI and automation tools

Proficiency with Microsoft Office applications and Internet applications

You should reside within a commutable distance of your assigned office with the ability to commute daily

You should expect to co-locate with team members or other colleagues in a Deloitte office, at a client site and/or virtually, based on specific team and business expectations

Ability to travel up to 10%, on average, based on the type of work you perform

Limited immigration sponsorship may be available

Preferred

Experience with audit and assurance, professional services and/or a Big 4 firm a plus

Benefits

Discretionary annual incentive program

Company

Deloitte

Glassdoor4.0

Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.

Founded in 1845

London, England, GBR

10001+ employees

https://www2.deloitte.com

H1B Sponsorship

Deloitte has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (6871)

2024 (4911)

2023 (5604)

2022 (8090)

2021 (5993)

2020 (10388)