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Walmart Canada · 2 months ago

Director, Learning & Development, Product, Certifications, and Learning Platforms

Hoboken, NJ

Full-time

Onsite

Lead/Staff, Director/Executive

$132K/yr - $264K/yr

5+ years exp

Walmart Inc. is a leading retail company, and they are seeking a Director of Learning & Development focused on Product, Certifications, and Learning Platforms. This strategic leader will drive the learning strategy to equip associates and partners with the necessary knowledge and tools, ensuring scalable and impactful learning programs.

DeliveryRetailShopping

Responsibilities

Lead the vision, strategy, and execution for Product Training, Certifications, and Learning Platform management

Align learning initiatives with Walmart Connect’s go-to-market (GTM) priorities, ensuring readiness across internal teams and external audiences

Drive measurable business outcomes by linking learning initiatives to key performance indicators (e.g., product adoption, advertiser spend, sales enablement, and partner satisfaction)

Collaborate with TED’s vertical leaders (Associate Development, Sales Development, and Governance) to ensure alignment, consistency, and scalability of all learning initiatives

Develop and oversee go-to-market (GTM) training plans for product launches and updates, ensuring internal teams (sales, account management, partner success) are equipped to confidently communicate and sell Walmart Connect’s solutions

Create and maintain role-based learning pathways that evolve from foundational knowledge to advanced omni-channel expertise

Partner with Product Marketing to ensure training reflects product strategy, positioning, and value proposition

Build multi-modal training programs (ILT, vILT, eLearning, simulations, and video) designed for engagement, retention, and on-the-job application

Lead and grow Walmart Connect Academy, establishing it as an industry-recognized center for education and certification

Oversee certification program design, assessments, and continuous updates to reflect new products, campaign workflows, and market best practices

Develop tiered certification frameworks (101/201/301) for advertisers, agencies, and internal associates to ensure progressive mastery of Walmart Connect’s tools

Align internal enablement programs with external certifications to ensure consistent standards, language, and learner outcomes

Partner with external vendors and localization teams to expand Academy reach and ensure accessibility, quality, and compliance

Measure certification impact through data, tracking adoption, learner engagement, advertiser ROI, and product retention

Lead the strategy, management, and optimization of Walmart Connect’s learning technology ecosystem, including the LMS and analytics tools

Ensure platform functionality, integrations and data flow support both internal associates and external partners

Collaborate with Walmart Global Tech and enterprise learning teams to align external and internal platform capabilities, ensuring a unified learning experience

Research, evaluate, and implement emerging learning technologies (AI coaching, adaptive learning, skill practice tools, gamification) to enhance retention and personalization

Develop dashboards and insights that measure learner engagement, certification progress, and business impact, using analytics to inform strategy

Ensure all platforms and content comply with data security, privacy, and accessibility (WCAG) standards

Define clear success metrics for all learning programs and platforms, linking adoption, engagement, and certification data to business KPIs such as campaign performance, advertiser spend, and partner retention

Partner with Learning Analytics team to design unified dashboards for tracking learning effectiveness across all verticals

Use insights to refine learning strategies, ensuring continuous improvement, higher ROI, and stronger alignment with business goals

Present performance metrics and learning ROI to senior leadership, influencing investment and strategic decisions

Partner with Sales, Product, Product Marketing, Enterprise Marketing, Partner Management, HR, and Technology teams to align education programs with business priorities and GTM initiatives

Collaborate with TED vertical leaders to ensure consistent learner experience, messaging, and data reporting across internal and external programs

Act as the primary liaison between Walmart Connect Academy, Global Tech, and enterprise learning functions to align technology systems and data

Build strong relationships with external partners and vendors to support program scalability, translation, and delivery

Lead a team of program managers, learning experience designers, technologists, and platform specialists

Foster a culture of innovation, inclusion, and accountability, empowering the team to experiment, iterate, and deliver high-quality learning experiences

Coach and develop team members to enhance cross-functional collaboration, technical expertise, and business acumen

Serve as a visible learning advocate, championing Walmart Connect’s learning ecosystem both internally and externally

Qualification

Learning & DevelopmentProduct EducationCertification ProgramsDigital Learning PlatformsLearning AnalyticsAd Tech KnowledgeLMS ManagementContent Authoring ToolsProject ManagementCommunicationTeam LeadershipCross-Functional CollaborationFacilitation SkillsStorytelling Skills

Required

10+ years of experience in Learning & Development, Product Education, or Partner Enablement, including experience with digital learning platforms and ad tech certification programs

Strong understanding of ad tech, digital marketing, or retail media ecosystems

Proven ability to design and scale certification programs for external partners and agencies

Hands-on experience with LMS/LXP management, content authoring tools, and analytics platforms (Cornerstone, Docebo, Intellum, Articulate, Power BI, Tableau)

Strong communication, facilitation, and storytelling skills for both technical and non-technical audiences

Demonstrated success using learning analytics and performance data to drive continuous improvement and business outcomes

Bachelor's degree required; Master's in Education, Business, or related field preferred

Certifications in Learning Technology, Instructional Design, or Program Management (CPTD, Kirkpatrick, PMP, or similar) a plus

Bachelor's degree in Business, Human Resources, Communications, Education, or related field and 5 years' experience in adult learning, training content development, or related area OR 7 years' experience in adult learning, training content development, or related area

Preferred

Leading a cross-functional team

Project Management

Supervisory

Masters: Human Resources

Masters: Learning and Development

Project Management - Project Management Professional - Certification

Six Sigma - Certification

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.