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Chase · 1 month ago

Executive Director, High Net Worth Card Product Strategy

450 W 33rd St, New York, NY, 10001, US

Full-time

Onsite

Director/Executive

$171K/yr - $260K/yr

10+ years exp

Chase is seeking a visionary Executive Director to lead the High Net Worth (HNW) Card Product team, responsible for driving growth, innovation, and international expansion for the J.P. Morgan Reserve card portfolio. The role involves defining and implementing new products and features for HNW customers globally while managing complex stakeholder relationships across regions.

BankingFinancial Services

Responsibilities

Lead the development and execution of product line strategy for HNW card products, leveraging industry awareness, competitive insights, market research, and customer segmentation analysis across domestic and international markets

Drive international expansion initiatives, including market assessment, entry strategy, regulatory considerations, and localization of product features and servicing models

Define and implement innovative new product features and enhancements tailored to the needs of HNW customers globally

Develop and execute strategy for international customer servicing models, ensuring a differentiated and seamless experience for HNW clients in multiple regions

Analyze customer feedback, market dynamics, and P&L economics to inform product decisions, prioritization, and pricing strategies for both domestic and international portfolios

Lead and influence large, cross-functional working teams—including international stakeholders—to deliver on the product roadmap, value proposition, pricing, and business case development

Develop materials for Business Reviews with executive leadership and other forums, crafting a comprehensive story of the High Net Worth Card Product strategy and international growth

Build and manage relationships with key international stakeholders, including internal partners, external vendors, and regulatory bodies

Operate effectively in white space, identifying and pursuing new opportunities for growth and innovation in both established and emerging markets

Qualification

Financial services product managementInternational expansion initiativesGlobal product strategiesAnalytical skillsProject management skillsCustomer insightsRelationship managementMBACommunication skills

Required

10+ years of financial services product management, product strategy, or consulting experience, with significant exposure to credit card or payments industry and international markets

Demonstrated experience in leading international expansion initiatives and developing global product strategies

Strong analytical skills to develop fact-driven and financially sound business plans

Proactive, strategic, and results-driven, with the ability to manage and clearly communicate complex initiatives to define value propositions and mobilize large go-to-market teams

Proven ability to lead and influence large teams of cross-functional internal and external stakeholders, including international partners, and drive business results while demonstrating strong collaboration, relationship, and project management skills

Comfort operating in white space and driving innovation in ambiguous environments

Bachelor's degree or equivalent required

Preferred

Customer-obsessed, with experience translating customer insights, P&L dynamics, and data analysis into product strategies for global markets

Experience working with High Net Worth clients and/or in luxury goods & services, with a strong understanding of international customer needs and preferences

Experience managing international stakeholder relationships and navigating cross-cultural business environments

MBA preferred