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CoxHealth · 2 months ago

Clinic Financial Navigator Team Lead

Springfield, MO

Full-time

Hybrid

Entry, Mid Level

1+ years exp

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. They are seeking a Patient Financial Navigator (PFN) Team Lead who will support the Patient Access Services team, providing guidance, training, and assistance in workflow and system functions. The role includes coordinating team member assignments, troubleshooting issues, and ensuring compliance with necessary certifications and licenses.

Oncology

Responsibilities

The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams

The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned

The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager

The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate

Qualification

Certified Application CounselorNavigator licensePatient Access ExperienceCustomer ServiceLeadershipComputer skillsMulti-taskingPrivacyInterpersonal skillsDetail-orientedSelf-motivationConfidentiality

Required

High school diploma or equivalent

1 year related Patient Access Experience

Must obtain Certified Application Counselor (CAC) and Navigator license through the Missouri Department of Commerce and Insurance within 90 days of hire and subsequently maintain licensure during the duration of employment at CoxHealth

Preferred

2 years of experience Patient Access Experience, Customer Service and Leadership

CHAA or CRCR

Benefits

Medical

Vision

Dental

Retirement Plan with employer match

And many more!

Company

CoxHealth

Glassdoor3.9

CoxHealth focuses on cancer care, dermatology, diabetes care, emergency services, and more.

Founded in 1906

Springfield, Missouri, USA

10001+ employees

https://www.coxhealth.com/

Funding

Current Stage

Late Stage

Leadership Team

Kyle Brown

Vice President & CMCO

Matthew Turner

VP of Operations

Recent News

Springfield Business Journal

Officials cut ribbon for CoxHealth rehab hospital

2026-01-22

Springfield Business Journal

No. 3: CoxHealth, Mercy make inroads on separate pediatric hospital projects

2025-12-24

Springfield Business Journal

CoxHealth rehab hospital plans late January debut

2025-12-22

Company data provided by crunchbase