USAJOBS · 2 months ago
EHRM Program Support Assistant (Community Care)
Hines, Illinois, USA
Full-time
Onsite
Entry Level
$50K/yr - $65K/yr
1+ years expUSAJOBS is seeking a Program Support Assistant in Care in the Community at Edward Hines Jr. VA Hospital. The role involves answering phones, scheduling appointments, managing patient records, and coordinating care with various teams.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
The PSA is responsible for answering phones, directing calls to the appropriate staff, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
Answering phones
Using CPRS/EHRM for documentation
Alerting PSA leads and/or supervisor to scheduled
Management of rescheduled or no-show appointments
Entering hospital notification and community care coordination plan notes
Performing basic eligibility requirements for CITC programs
Interacting with both internal and external customers
Obtains medical records
Works closely with CITC teams, PACT and specialty clinics
Incumbent at this level works independently referring all questions requiring immediate attention to the appropriate CITC or PACT team member
Qualification
Required
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2025
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization
Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or report
Knowledge of Basic medical terminology
Ability to make appointments in a clinical setting
Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
Ability to communicate effectively and professionally with employees at varying grade levels
Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have at least 4-year course of study leading to a bachelor's degree
Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education as stated above
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
Late StageRecent News
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