Jeanne D'Arc Credit Union · 2 months ago
Card Services Representative
Acre Crossing, Lowell, MA, US
Full-time
Hybrid
Entry Level
$17.54/hr - $26.31/hr
1+ years expJeanne D'Arc Credit Union is a community-focused financial institution dedicated to providing exceptional service and smart financial solutions. They are seeking a Card Services Representative to support card operations, including processing applications, managing fraud, and ensuring compliance with policies.
BankingVenture Capital
Responsibilities
Performs daily card processing activities, which includes processing: new applications, account maintenance, credit limit changes, rate and program changes, transaction processing, and account research
Performs quality control review of card activities to ensure the appropriateness of maintenance, the accuracy of account data, obtainment of the required documentation, and follow-up to address issues
Performs daily settlement and reconciliation of ATM, debit, and credit card transaction activity and ATM terminals. Identifies exceptions and out-of-balance conditions and takes the necessary corrective action
Responds to internal help desk requests and provides friendly member service and prompt issue resolution. Monitors ATM service provider’s help desk to ensure timely resolution of service issues
Responds to member reports of unauthorized ATM, debit, and credit card transactions by working with third-party service providers to ensure provisional credits are processed timely and ensuring prompt and timely resolution of all member claims
Performs other job-related duties as assigned
Qualification
Required
One to three years of similar or related experience
High school diploma or equivalent required or an equivalent combination of education and experience
Position requires a significant amount of personal contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication
Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service
Good written and verbal communication skills are required, including communicating clearly and concisely
Patience, active listening, and sound judgment are required
Must have the ability to understand and communicate products, services, and regulations
Proficiency with Microsoft Office, business applications, and learning the core system and other related software are required
Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team
Must be highly motivated, detail-oriented, organized, skillful with time management, and efficient with multitasking
Position may require work to be performed both in-office and remotely during and outside of regular business hours
Benefits
Competitive pay
Outstanding benefits
Supportive team environment
Endless growth opportunities
Company
Jeanne D'Arc Credit Union
Jeanne D'Arc Credit Union is a banking firm that provides loans, credit, and checking services in Massachusetts.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joe Princi
SVP Chief Financial Officer
Brian Sousa
Senior Vice President & Chief Lending Officer
Recent News
GlobalFinTechSeries
2026-01-07
FF News | Fintech Finance
2025-11-08
Company data provided by crunchbase