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Kastle Systems · 8 hours ago

Service Technician II

Falls Church, VA

Full-time

Onsite

Mid Level

Kastle Systems is a security solutions provider, and they are seeking a Service Technician II to test, troubleshoot, and repair security systems at customer sites. The role involves direct interaction with clients to ensure successful service and repair solutions while maintaining high standards of service delivery.

Information TechnologyProperty ManagementSecurity

Responsibilities

Maintains, services, installs, tests Basic access control, security components and Video/CCTV Systems

Diagnoses CCTV system problems and determine faulty components

Programs digital video recorders and network video recorders according to client needs

Ensures that systems are serviced properly and on time in accordance with Kastle's procedures and quality control standards

Provides regular progress updates to all stakeholders

Communicates with customers, customer representatives, contractors and Kastle staff as necessary to service, install and test equipment

Services, and repairs Kastle access control and video systems

Interfaces with customers to insure their complete confidence in the Kastle System

Verifies completed work is documented accurately and consults with manager to resolve discrepancies

Maintains company‑owned vehicles, tools, equipment, and individual tool issue

Local Travel to worksites in the DC Metro

Manage tickets once assigned

Logs technician hours and parts used on jobs, changes the billing status on jobs after consultation with CS and/or I&S Director

Provides accurate documentation for completed work and consults with Technical Support to resolve discrepancies

Processes Work orders & Service requests in field service dispatch system

Maintains and protects building keys to customer buildings

Responsible for providing proper documentation for inventory control and for maintaining proper inventory for vehicles and projects

Must be available to perform end of year and interim inventory counts

Maintains assigned company-owned vehicles, tools, equipment, and individual tool issue

Qualification

Advanced electronics knowledgeAdvanced electrical knowledgeNetworking knowledgeAdvanced diagnostic skillsAccess control knowledgeCustomer communicationSelf-motivatedAttention to detail

Required

Advanced electronics knowledge

Advanced electrical knowledge

Mid-level to advanced networking knowledge with certifications

Advanced diagnostic skills for more complex services

Works closely with network and IT personnel about IP addressing issues

Knowledge in access control (Z, Quad, other), lock smith, wireless networking, delayed egress locks, specialty alarm systems (DMP/Silent Night), other access control mfg., training/certification, telephones, networking & IP

Ability to perform quality service repairs on multiple supported products

Work history must display stability and consistent attendance

Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision

Ability to interface and communicate with customers and co-workers in a clear and professional manner

Self-motivated and excellent attention to detail

Must be available to work overtime, weeknights, and weekends as needed

Ability to lift, move, or carry items weight up to 75 pounds

Required to maintain a valid driver's license and clean driving record

Company

Kastle Systems

Kastle is a leading provider of property technology solutions, protecting commercial real estate, multi-family residential, global enterprises, educational institutions and critical government facilities.

Founded in 1972