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Critter Control · 2 months ago

Residential Service Manager

Natick, Massachusetts

Full-time

Onsite

Mid Level

$65K/yr - $70K/yr

3+ years exp

Waltham Pest Services is the original pest control provider in the New England area, focusing on public health and safety. The Residential Service Manager will lead a service team, ensuring high-quality service delivery, customer satisfaction, and operational efficiency.

Animal FeedCommercialPetService Industry

Responsibilities

Lead and mentor a group of front-line colleagues

Provide highly skilled “hands-on" management

Train and develop technicians

Monitor scheduling and routing to drive efficiencies and productivity

Schedule client services and route service technicians

Motivate the service team to provide high-quality customer and technical services

Guide service technicians in resolving client issues and concerns

Ensure that customer expectations are met

Have experience interacting with both commercial and residential clients

Perform quality site inspections

Review and submit all service-related documents and reporting

Assist with interviewing and selecting service technicians and trainees

Maintain inventory of equipment and supplies

Multi-task within a fast-paced environment

Qualification

Supervisory experienceService managementTeam buildingCommunicationValid Driver’s license

Required

At least 3 years of SUPERVISORY or management of direct and indirect reports in a service-based industry (i.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction)

High School Diploma/GED

Excellent communication skills

Valid Driver's license

Must be 18 years of age

Safely use a ladder within the manufacturer's weight capacity

Lift and carry up to 50 lbs

Safely access crawl spaces, attics, confined spaces, roof tops, etc

Ability to work in all types of weather conditions