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Orange EV · 1 month ago

IT Service Desk Technician

Kansas City, KS, US

Full-time

Onsite

Entry Level

2+ years exp

Orange EV is a company focused on providing support to its employees through IT services. The IT Service Desk Technician will assist employees with technical issues and work alongside the IT Network & Security Administrator to meet the growing technical needs of the organization.

Autonomous VehiclesElectric VehicleManufacturing

Responsibilities

Responding to queries on the phone, via email, in person, or through remote access

Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software

Working with-in established standard operating procedures

Training computer users

Training other staff on troubleshooting and diagnosing problems

Gaining feedback from customers to improve technology solutions

Following and developing technical documentation and problem resolutions

Running reports and analyzing common complaints and problems

Qualification

IT certificationsMicrosoft WindowsMicrosoft Office 365Apple macOSProblem-solvingCustomer serviceOpenness to learningCommunication skillsTeam-workingTime management

Required

Associate's degree in computer science or related field or IT industry certifications (such as CompTIA A++, Google IT, Microsoft MCSA/MCSE) and two years' experience in a technical service role

Strong working knowledge of computer systems, hardware, and software

Specific skill in Microsoft Windows operating systems, Microsoft Office productivity applications (Word, Excel, Outlook, etc.) and Microsoft Office 365, Autodesk administration

Excellent problem-solving and analytical skills

Excellent communication and interpersonal skills

Excellent customer service and team-working skills

Self-starter with good time management skills

Able to juggle multiple demands

An openness to learning and sharing new technologies