PGIM · 2 months ago
Senior Account Specialist
TX-Virtual Office
Full-time
Onsite
Senior Level
$84K/yr - $130K/yrPrudential is a company that has empowered customers for 150 years, focusing on wealth protection and growth. The Senior Account Specialist will support Disability and Absence Products, serving as a key partner to clients and driving continuous improvement in the claims process.
Asset Management
Responsibilities
Role will be required to Support Disability and Absence Products
Serve as the primary escalation and solutions partner for a flagship client, driving resolution and continuous improvement across the end-to-end claims journey
Lead root cause analysis after escalations, update SOPs, and champion best practices to prevent future issues
Analyze trends using customer feedback tools (e.g., Medallia) and call listening, turning insights into actionable improvements
Collaborate cross-functionally with Contact Centers, Claims, and other business units to unlock efficiencies and elevate the customer experience
Own key metrics—NPS, EoDB, CSAT—and drive continuous improvement, reporting progress and opportunities to internal stakeholders
Deliver audit support, lead post-audit debriefs, and ensure readiness for quarterly reviews
Act as a customer experience advocate: deliver policy reviews, facilitate culture training, and build trust with clients and beneficiaries
Participate in stewardship and customer meetings, representing the voice of the customer and Prudential’s commitment to service excellence
Qualification
Required
Proven expertise in claims or service operations, with a strong grasp of contracts, policies, and business processes
Digital mindset—comfortable with analytics, reporting tools, and quickly adapting to new technologies
Creative, solutions-oriented problem solver who thrives in ambiguity and drives change collaboratively
Authentic leader who models optimism, fairness, and inclusion; able to influence at all levels and remain positive under pressure
Exceptional communicator—clear, concise, and able to tailor messaging to diverse audiences
Preferred
Experience leading process improvements, navigating tight deadlines, and surfacing opportunities in dynamic environments
Passion for continuous learning and sharing best practices across teams
Benefits
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Company
PGIM
PGIM is a money manager whose clients rely on their risk management expertise, intellectual capital, and innovative solutions. It is a sub-organization of Prudential Financial.
Founded in 1875
1001-5000 employees
H1B Sponsorship
PGIM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (12)
2023 (8)
2022 (8)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Jakob Wilhelmus
Director, Thematic Research
Recent News
Private Banker International
2026-01-16
2026-01-16
2026-01-16
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